Community Banking Customer Service Lead

Bendigobank; Gold Coast City; On-site; AUD 54,000 - 72,000; Full time

Benefits offered by this job

Health & wellbeing support

Private health insurance

Employee Assistance Program (EAP)

BEN U learning

Job summary

Bendigo Bank in Paradise Point is seeking a Customer Service Officer to drive service delivery and help customers achieve their banking goals. You’ll assist with transactions, cash handling and paperwork, while guiding customers on online banking and product options.

The role emphasises excellent customer service, risk awareness and a willingness to learn, with on-the-job training and development opportunities.

Qualifications

• Experience in a customer service environment with ability to achieve targets.
• Strong attention to detail to ensure accurate transactions and risk awareness.
• Confident communication with customers face-to-face and over the phone.
• Willingness to learn and understand what makes the bank different.
• Team-oriented with collaborative mindset to reach goals.

Responsibilities

• Assist customers with transactions and cash handling.
• Educate customers about online banking and digital platforms.
• Recommend products and services that fit customers’ needs.
• Address inquiries and resolve issues while prioritising risk controls.
• Represent the branch and be the go-to person for customers.

Skills

Customer service

Targets

Attention to detail

Communication

Collaboration

Job description

Bendigo Bank in Paradise Point is seeking a Customer Service Officer to drive service delivery and help customers achieve their banking goals. You’ll assist with transactions, cash handling and paperwork, while guiding customers on online banking and product options.

The role emphasises excellent customer service, risk awareness and a willingness to learn, with on-the-job training and development opportunities.