Commercial Property Claims Specialist & Coach (Hybrid)

QBE Insurance; Western Australia; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Flexible leave

Wellbeing coaching

Counselling services

Job summary

QBE Insurance Group in Perth is seeking a Technical Claims officer to provide expert oversight of commercial property claims. You will support the Service Manager and the broader Commercial team, offering technical guidance and coaching to enhance capability across the claims function.

You will work on complex claims, mentor officers, and partner with brokers, loss adjusters, builders and suppliers to ensure efficient, compliant outcomes.

Qualifications

• Extensive experience managing commercial property claims valued at $150,000 or more.
• Experience coaching or leading a team.
• Strong technical capability in commercial property claims.
• Focus on improving end-to-end claims management performance.
• Self-motivated with resilient approach and customer empathy.

Responsibilities

• Provide technical expertise across commercial property claims.
• Support and mentor Claims Officers to strengthen technical capability.
• Partner with customers, brokers, loss adjusters, builders and suppliers throughout the claims process.
• Support effective and efficient claim assessment and repair outcomes.
• Coach and develop claims team members to build capability.
• Contribute to the claims strategy and achievement of team objectives.

Skills

Analytical Thinking

Business Process Improvements

Claims Settlement

Critical Thinking

Customer Service

Insurance Analysis

Insurance Claims Management

Insurance Policies

Negotiation

Problem Solving

Risk Management

Stakeholder Management

Managing performance

Intentional collaboration

Job description

QBE Insurance Group in Perth is seeking a Technical Claims officer to provide expert oversight of commercial property claims. You will support the Service Manager and the broader Commercial team, offering technical guidance and coaching to enhance capability across the claims function.

You will work on complex claims, mentor officers, and partner with brokers, loss adjusters, builders and suppliers to ensure efficient, compliant outcomes.