Technical Claims Officer

QBE Insurance; Western Australia; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Flexible leave

Wellbeing coaching

Counselling services

Job summary

QBE Insurance Group in Perth is seeking a Technical Claims officer to provide expert oversight of commercial property claims. You will support the Service Manager and the broader Commercial team, offering technical guidance and coaching to enhance capability across the claims function.

You will work on complex claims, mentor officers, and partner with brokers, loss adjusters, builders and suppliers to ensure efficient, compliant outcomes.

Qualifications

• Extensive experience managing commercial property claims valued at $150,000 or more.
• Experience coaching or leading a team.
• Strong technical capability in commercial property claims.
• Focus on improving end-to-end claims management performance.
• Self-motivated with resilient approach and customer empathy.

Responsibilities

• Provide technical expertise across commercial property claims.
• Support and mentor Claims Officers to strengthen technical capability.
• Partner with customers, brokers, loss adjusters, builders and suppliers throughout the claims process.
• Support effective and efficient claim assessment and repair outcomes.
• Coach and develop claims team members to build capability.
• Contribute to the claims strategy and achievement of team objectives.

Skills

Analytical Thinking

Business Process Improvements

Claims Settlement

Critical Thinking

Customer Service

Insurance Analysis

Insurance Claims Management

Insurance Policies

Negotiation

Problem Solving

Risk Management

Stakeholder Management

Managing performance

Intentional collaboration

Job description

Primary Details

• Time Type: Full time
• Worker Type: Employee
• Location: Perth
• Type: 12-month fixed term contract
• Shape strong outcomes with the commercial property claims team through technical expertise, coaching and collaboration.
• Hybrid role, happy to talk flexibility

The opportunity

Join QBE as a Technical Claims officer, providing technical expertise across commercial property claims. You will support the Service Manager and the broader Commercial team to strengthen capability across the claims team through coaching and technical guidance.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.

Your new role

You will support commercial property claims, working with claims officers and external partners, you will help ensure valid claims are assessed and managed effectively and efficiently in line with jurisdictional requirements and QBE claims strategy.

Key responsibilities will include:

• Provide technical expertise across commercial property claims.
• Support and mentor Claims Officers to strengthen technical capability.
• Partner with customers, brokers, loss adjusters, builders and suppliers throughout the claims process.
• Support effective and efficient claim assessment and repair outcomes.
• Coach and develop claims team members to build capability.
• Contribute to the claims strategy and achievement of team objectives.

About You

You are an experienced commercial property claims professional who combines strong technical expertise with a solutions-focused and supportive approach. You are confident working through complex claims and periods of change, with the ability to support others while maintaining a professional and empathetic customer focus.

You’ll also have:

• Extensive experience managing commercial property claims valued at $150,000 or more.
• Previous experience coaching or leading a team.
• Strong technical capability within commercial property claims.
• A focus on improving end-to-end claims management performance.
• A self-motivated and resilient approach, with strong customer empathy and professionalism.

Benefits

• Hybrid working – a mix of working from home and in the office to support work/life balance
• Free holistic wellbeing coaching, nutritional support, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid superannuation

Awards & Recognition

We value our employees' experience with us and are proud to have been recognised through a range of industry awards and achievements, reflecting our commitment to inclusion, development and creating a workplace where people can thrive.

Skills

• Analytical Thinking
• Business Process Improvements
• Claims Settlement
• Critical Thinking
• Customer Service
• Insurance Analysis
• Insurance Claims Management
• Insurance Policies
• Intentional collaboration
• Managing performance
• Negotiation
• Problem Solving
• Risk Management
• Sound Judgment
• Stakeholder Management

Application Close Date: 12/11/2026 11:59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.

If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks, please contact us at [e-mail] .