Collections Officer

people2people; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid

Additional leave

Growing business

Job summary

people2people is seeking an experienced collections professional to manage a portfolio of overdue and later-stage arrears accounts in a hybrid environment in Sydney. You will negotiate payment arrangements, contact customers via phone, email and SMS, and maintain accurate records to deliver positive commercial outcomes.

You'll thrive in a fast-paced setting, bring strong negotiation and communication skills, and maintain a customer-focused approach with high initiative and accountability.

Qualifications

• Previous experience in collections, recoveries, or a similar role, ideally within commercial collections.
• Strong negotiation and communication skills with the ability to influence outcomes.
• A customer-focused approach and the ability to manage sensitive conversations professionally.
• High levels of initiative, resilience, and accountability.
• Excellent relationship-building and stakeholder management skills.
• A high level of attention to detail and accuracy.
• The ability to work effectively in a fast-paced environment while managing competing priorities.

Responsibilities

• Manage a portfolio of overdue and later-stage arrears accounts.
• Negotiate payment arrangements and repayment solutions with customers.
• Contact customers via phone, email, and SMS to discuss outstanding accounts.
• Maintain accurate and up-to-date payment and customer records.
• Conduct skip tracing activities and utilise specialist tools to locate customers.
• Liaise with internal stakeholders and external legal representatives throughout the collections process.
• Coordinate with third-party field service providers to progress account resolutions.

Skills

Negotiation skills

Communication skills

Customer focused

Initiative

Resilience

Accountability

Relationship management

Attention to detail

Time management

Job description

You will be responsible for managing a portfolio of later-stage arrears accounts, working closely with customers to negotiate repayment arrangements and deliver positive commercial outcomes. This is a highly relationship-driven role that requires a balance of strong negotiation skills, customer empathy, and commercial acumen.

Key responsibilities

• Manage a portfolio of overdue and later-stage arrears accounts
• Negotiate payment arrangements and repayment solutions with customers
• Contact customers via phone, email, and SMS to discuss outstanding accounts
• Maintain accurate and up-to-date payment and customer records
• Conduct skip tracing activities and utilise specialist tools to locate customers
• Liaise with internal stakeholders and external legal representatives throughout the collections process
• Coordinate with third-party field service providers to progress account resolutions

About you

• Previous experience in collections, recoveries, or a similar role, ideally within commercial collections
• Strong negotiation and communication skills with the ability to influence outcomes
• A customer-focused approach and the ability to manage sensitive conversations professionally
• High levels of initiative, resilience, and accountability
• Excellent relationship-building and stakeholder management skills
• A high level of attention to detail and accuracy
• The ability to work effectively in a fast-paced environment while managing competing priorities

Hybrid

Additional leave

Growing business

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.