Collections Officer

KBH Solutions; Gold Coast City; On-site; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Onsite parking

Company perks

Career growth opportunities

Job summary

KBH Solutions is seeking a Collections Consultant to join a growing finance team in Southport. You will support loan accounts via phone, email, and online channels, delivering a professional and empathetic customer experience.

Key responsibilities include assisting with general enquiries, managing collections, updating records, handling hardship cases, and ensuring compliant file notes. This role requires a customer-focused, team player attitude and strong communication skills.

Qualifications

• Professional, respectful, and customer-focused approach at all times.
• Strong communication skills with ability to build rapport and trust.
• Experience in fast-paced customer service or collections is highly regarded.
• Ability to handle sensitive conversations with discretion.
• Detail-oriented and able to manage multiple tasks efficiently.
• Knowledge of regulatory requirements and policy adherence.

Responsibilities

• Assist customers with general enquiries and account support.
• Manage collections and work with customers to find suitable payment solutions.
• Update customer accounts and maintain accurate records.
• Handle hardship cases with sensitivity and professionalism.
• Ensure detailed and compliant file notes and database updates.
• Adhere to internal policies, processes, and external regulatory requirements.

Skills

Customer service

Collections

Communication

Empathy

Attention to detail

Multi-tasking

Regulatory compliance

Job description

Are you passionate about helping people and finding solutions? Do you thrive in a fast-paced environment where no two days are the same?

A leading and growing finance organisation is seeking a Collections Consultant to join their dynamic customer service and collections team. This is a fantastic opportunity to build your career within a supportive and high-performing environment.

In this role, you’ll work closely with customers across phone, email, and online channels, assisting with their loan accounts while delivering a professional and empathetic customer experience.

What You’ll Be Doing:

• Assisting customers with general enquiries and account support
• Managing collections and working with customers to find suitable payment solutions
• Updating customer accounts and maintaining accurate records
• Handling hardship cases with sensitivity and professionalism
• Ensuring detailed and compliant file notes and database updates
• Adhering to internal policies, processes, and external regulatory requirements

Are you passionate about helping people and finding solutions? Do you thrive in a fast-paced environment where no two days are the same?

A leading and growing finance organisation is seeking a Collections Consultant to join their dynamic customer service and collections team. This is a fantastic opportunity to build your career within a supportive and high-performing environment.

In this role, you’ll work closely with customers across phone, email, and online channels, assisting with their loan accounts while delivering a professional and empathetic customer experience.

What You’ll Be Doing:

• Assisting customers with general enquiries and account support
• Managing collections and working with customers to find suitable payment solutions
• Updating customer accounts and maintaining accurate records
• Handling hardship cases with sensitivity and professionalism
• Ensuring detailed and compliant file notes and database updates
• Adhering to internal policies, processes, and external regulatory requirements

What We’re Looking For:

• A professional, respectful, and customer-focused approach at all times
• A positive team player who contributes to a supportive team culture
• Strong communication skills with the ability to build rapport and trust
• Confidence in handling a variety of customer situations, including sensitive conversations
• Strong attention to detail and ability to manage multiple tasks
• Previous experience in a fast-paced customer service or collections environment (highly regarded)

Additional information

• Salary of $65,000 plus super, plus commission
• Career Growth Opportunities
• Based in Southport with onsite parking and company perks