Collections Officer - $85K-$95K+S ($10K bonus)

Dash Recruitment; Sydney; Presencial; AUD 85.000 - 95.000; Jornada completa

Descripción de la vacante

Dash Recruitment is sourcing a Collections Officer for an Australian finance company in Sydney. You will manage a portfolio of SMB accounts, handling arrears collection and relationship building with clients.

The role requires at least three years in collections, strong negotiation and communication skills, and a customer-centric approach to delivering outcomes within targets.

Formación

• Minimum of three years in a commercial or consumer collections environment.
• Proven ability to manage collections, negotiate effectively, and solve customer issues.

Responsabilidades

• Timely collection of outstanding debts.
• Managing a ledger of debtors – commercial arrears accounts.
• Negotiating payment arrangements and assistance.
• Ledger management and payment allocations.
• Other reasonable duties as required by manager.

Conocimientos

Collections

Commercial accounts

Negotiation

Communication skills

Multitasking

Customer-centric

Working rights

Descripción del empleo

Collections Officer - $85K-$95K+S ($10K bonus)

Our client is Multi Award winning Australian finance company (Top 5 Employers) focusing on the small to medium-sized business market within the Fintech space.

The Role

We have an exciting opportunity for a highly skilled and passionate Collections officer to join their friendly growing team. Working in-house you will be responsible for a set portfolio of small to medium business accounts. You will be responsible for all aspects of account management and arrears collection for your portfolio, with clear and achievable targets.

To be successful in this role you will have a minimum of three years of experience in a commercial or consumer collections environment, with a proven ability to manage collections, negotiate effectively, problem-solve customer issues and work consistently to targets.

What you will be doing:

• Timely collection of outstanding debts


• Managing a ledger of debtors - commercial arrears accounts


• Negotiating payment arrangements and assistance


• Ledger management and payment allocations


• Other reasonable duties as required by manager

Essential skills and experience:

• The role requires a commercially savvy operator who is able to navigate a broad range of activities, from collections, build client relationships and handle disputes.


• 2 years plus experience in collections ideally handling commercial customers


• Outstanding verbal and written communication skills


• Organisational excellence and the ability to multitask and prioritise


• A customer-centric mindset and commitment to delivering world-class experiences


• Only those with full working rights need apply, background and criminal checks may be conducted.