Collections Officer

Armagroup; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

CBD office near transport

Career growth opportunities

Team events and celebrations

Ongoing training

Job summary

ARMA Group in Melbourne is seeking a motivated collections/customer service specialist to understand each customer’s circumstances and help them move forward with realistic solutions. You will manage inbound/outbound calls, arrange payment plans, negotiate solutions, and build positive relationships while staying compliant in a supportive, high-performing team.

Strong communication, problem solving, time management and empathy are essential, along with Australian citizenship or permanent

Qualifications

• Previous customer service experience; call centre or accounting background preferred.
• Strong computer skills and ability to learn multiple systems quickly.
• National Police Clearance or ability to obtain one.
• Excellent problem solving and decision-making abilities.
• Resilience, empathy and emotional intelligence are essential.
• Strong verbal and written communication skills.
• Excellent time management and attention to detail.
• Positive attitude and willingness to learn.

Responsibilities

• Manage inbound and outbound customer calls, arranging payment plans and assisting with the collection of outstanding accounts.
• Build positive relationships with customers and stakeholders while maintaining compliance with company policies and procedures.
• Work towards individual and team performance targets in a supportive, high-performing environment.
• Negotiate payment solutions, resolve account enquiries, and overcome objections while delivering exceptional customer service.
• Use your empathy, active listening skills, and professional phone manner to understand each customer's circumstances and achieve the best possible outcome.

Skills

Customer service

Call centre

Accounting background

Computer skills

Police clearance

Problem solving

Empathy

Communication

Time management

Positive attitude

Job description

Join ARMA Group, an ASX-listed leader in credit management, partnering with some of Australia's largest and most recognised brands. We're looking for motivated individuals who are passionate about helping people, solving problems, and building a long-term career.

Looking for your next opportunity in Collections? We’re growing and want you to grow with us!

You’ll work directly with customers to understand their individual circumstances, navigate financial challenges and find realistic solutions that help them move forward.

On a Day-to-Day Basis, You Will:

• Manage inbound and outbound customer calls, arranging payment plans and assisting with the collection of outstanding accounts.
• Build positive relationships with customers and stakeholders while maintaining compliance with company policies and procedures.
• Work towards individual and team performance targets in a supportive, high-performing environment.
• Negotiate payment solutions, resolve account enquiries, and overcome objections while delivering exceptional customer service.
• Use your empathy, active listening skills, and professional phone manner to understand each customer's circumstances and achieve the best possible outcome.

To be successful, you will need:

• Previous Customer Service Experience, preferably call centre or accounting background.
• Strong computer skills with the ability to quickly learn and navigate multiple systems.
• Full National Police Clearance or the ability to undergo one.
• Strong Problem solving and decision-making skills.
• Resilience, empathy, and emotional intelligence.
• Strong verbal and written communication skills.
• Excellent time management and attention to detail.
• A positive attitude and willingness to learn.

Why ARMA?

• Beautiful CBD office, close to public transport, cafes, and amenities.
• Staff competitions with great prizes throughout the year.
• Regular team outings, social events, and celebrations.
• Genuine career growth and development opportunities.
• Supportive and collaborative leadership team.
• Ongoing training and professional development.
• High-performing, energetic workplace culture,
• Opportunity to make a real impact on team success and customer outcome.

We’re serious about success, but we know how to have fun along the way! When you join us, you’re not just starting a job, you’re building a career with one of Australia’s leading credit management organisations.

We are a diverse bunch and so welcome all applications from people of all backgrounds, age, cultures, genders, identities, abilities, and experiences. No matter who you are, there's a place for you here.

Ready to join the team that works hard, celebrates success, supports each other, and has a little fun along the way?

Applicants must be Australian Citizens or Permanent Residents. Due to the sensitive nature of the information handled in this role, a satisfactory National Police Check will be required as part of the recruitment process.