Collections Officer | 12-Month FTC | Early Stage Collections

MARS PARTNERSHIP PTY. LTD.; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

MARS PARTNERSHIP PTY. LTD. in Sydney CBD is seeking a Collections & Recoveries Officer for a 12-month fixed-term contract.

You will manage a portfolio of customers with overdue accounts, discussing arrears and arranging suitable repayment solutions while upholding compliance and customer impact. You should have experience in collections or financial services, strong communication, empathy, and attention to detail, with tertiary qualifications in Finance, Commerce, Accounting or related

Qualifications

• Strong verbal and written communication skills.
• Ability to build rapport and navigate challenging conversations with empathy and professionalism.
• Strong attention to detail and problem-solving capabilities.

Responsibilities

• Manage a portfolio of customers with overdue accounts and outstanding payments.
• Contact customers via phone, email and written correspondence to discuss arrears and agree on suitable repayment solutions.
• Assess customer circumstances and determine appropriate collections strategies.
• Monitor payment arrangements and follow up on missed commitments.
• Investigate and resolve account discrepancies and administrative issues.
• Maintain accurate records and documentation within internal systems.
• Liaise with internal stakeholders and external service providers to ensure timely resolution of cases.
• Escalate complex matters where appropriate and assist with recovery activities.
• Contribute to continuous improvement initiatives and support a positive team culture.

Skills

Communication skills

Rapport building

Empathy

Attention to detail

Customer service

Education

Finance/Commerce/Accounting degree

Job description

Collections Officer | 12-Month FTC | Early Stage Collections

MARS PARTNERSHIP PTY. LTD. – Sydney CBD NSW

Contract

We are partnering with a well-established financial services organisation seeking a Collections & Recoveries Officer to join their growing team on a 12-months fixed-term contract.

This is an excellent opportunity for someone with experience in collections, financial assistance, customer service or financial services who enjoys balancing customer outcomes with commercial objectives. Working within a collaborative and supportive environment, you will manage a portfolio of customers, helping to resolve outstanding arrears while maintaining strong customer relationships and ensuring compliance with internal policies.

Key Responsibilities

• Manage a portfolio of customers with overdue accounts and outstanding payments.
• Contact customers via phone, email and written correspondence to discuss arrears and agree on suitable repayment solutions.
• Assess customer circumstances and determine appropriate collections strategies.
• Monitor payment arrangements and proactively follow up on missed commitments.
• Investigate and resolve account discrepancies and administrative issues.
• Maintain accurate records and documentation within internal systems.
• Liaise with internal stakeholders and external service providers to ensure timely resolution of cases.
• Escalate complex matters where appropriate and assist with recovery activities when required.
• Contribute to continuous improvement initiatives and support a positive team culture.

About You

• Previous experience in collections, recoveries, financial services, banking, lending or customer service.
• Strong verbal and written communication skills.
• The ability to build rapport and navigate challenging conversations with empathy and professionalism.
• Strong attention to detail and problem-solving capabilities.
• Experience within equipment finance, asset finance, leasing or vendor finance environments, highly regarded.
• Tertiary qualifications in Finance, Commerce, Accounting or a related discipline.

If you're looking to build your career within financial services and enjoy working in a fast-paced, customer-focused environment, we'd love to hear from you.