Collections Officer

Recoveries Corp; Melbourne; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work after training

Employee discounts

Health and wellness initiatives

24/7 EAP support

Discounted health insurance

Unplugged Day

Career progression

Job summary

Recoveriescorp is seeking a Collections Officer to manage high‑value customer accounts and drive repayment strategies across phone, email and skip tracing. The role supports hybrid work after initial training, with a focus on compliant, data‑driven recovery activities.

You’ll leverage strong negotiation and communication skills, experience in collections systems, and a disciplined approach to tracking outcomes within the operating system. A proactive, customer‑focused mindset is essential.

Qualifications

• Proven experience in collections or a credit role.
• Strong communication and negotiation skills.
• Hands-on experience with collections or case management systems.
• Sound understanding of compliance obligations in a regulated environment.

Responsibilities

• Managing a portfolio of high value customer accounts via phone, email, skip tracing and approved field calls.
• Monitoring portfolio health through regular analysis and timely follow up.
• Maintaining accurate and detailed records of all customer interactions and outcomes in the system.
• Onboarding new accounts promptly and advising escalation, legal action, or closure per policy.

Skills

Collections experience

Negotiation

Communication skills

Analytical ability

Data-driven

Job description

Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.

Flexibility That Works for You: Access to hybrid work arrangements after the two-week initial training period, supporting a balance of time in the office and time working from home.

Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.

Recharge & Celebrate: Take an annual “Unplugged Day” to reset, and swap cultural holidays to celebrate the days that mean the most to you.

Career Builder: Unlock opportunities to progress into support, leadership, or other roles that align with your career goals.

As a Collections Officer you will manage a portfolio of high‑value customer accounts, negotiating repayment of outstanding arrears through phone contact, email communication, and skip‑tracing activities. You’ll monitor portfolio health through regular analysis and apply proactive strategies to support effective account recovery.

What You’ll Be Doing;

Managing a portfolio of high value customer accounts, delivering proactive collections activity via phone, email, skip tracing and approved field calls.

Monitoring portfolio health through regular analysis and ensuring consistent customer contact and timely follow up.

Maintaining accurate and detailed records of all customer interactions and outcomes within the operating system.

Onboarding new accounts promptly and recommending escalation, legal action, or closure where appropriate and aligned with policy.

What You’ll Bring;

Proven experience in collections or a credit role, managing complex, high‑value overdue customer accounts with confidence and professionalism.

Strong communication and negotiation skills, enabling respectful customer engagement and the achievement of sustainable repayment solutions.

Hands‑on experience with collections or case management systems, using data and workflows to manage portfolios efficiently.

Sound understanding of compliance obligations, policies, and procedures within a regulated collections or financial services environment.

About Us;

Recoveriescorp is part of Symbos, a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 2,000+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including First Nations peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.