Accounts Receivable OfficerHybrid

Green by Nature; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Green by Nature is seeking a Collections Officer to join our supportive finance team in Sydney. You will own the collections cycle, manage aged debt, and build strong customer relationships to improve cash flow and reduce DSO.

In this role you will handle banking, reconciliations, and reporting, lead debtor reviews, and implement effective collection strategies while maintaining data integrity across core systems. Strong communication and problem-solving are essential.

Qualifications

• 3–4+ years’ experience in collections, credit control, accounts receivable or a related role.
• Bachelor’s degree or Diploma in Finance, Accounting, Business or a related discipline is preferred.
• Strong knowledge of credit management, collections practices and the receivables cycle.
• Demonstrated experience reducing DSO, improving cash flow and managing aged debt.
• Proven experience preparing DSO, aged debt and collection performance reporting for senior management and Board packs.

Responsibilities

• Own the collections cycle – proactively manage aged debtors through daily phone and email follow-up to drive timely payments and reduce DSO.
• Banking & reconciliations – process daily banking, receipting and account reconciliations, ensuring accurate allocation of customer payments.
• Relationship Management – Build strong customer relationships while resolving complex billing disputes and collecting outstanding balances.
• Reporting & insights – prepare weekly arrears, aged debt, collections and bad debt reporting, highlighting trends, risks and actions.
• Lead debtor reviews – facilitate weekly debtor meetings with clear updates on accounts and collection activity.
• Collection strategies – implement and improve collection strategies to strengthen payment performance and cash flow.
• Data integrity – maintain accurate and up-to-date customer records across core systems.

Skills

Credit management

Collections practices

Receivables cycle

DSO reduction

Cash flow improvement

ERP systems

CRM systems

Excel

Education

Bachelor’s degree or Diploma in Finance, Accounting, Business

Tools

ERP systems

CRM systems

Excel

Job description

We’re looking for a Collections Officer to join our supportive finance team. This is a great opportunity for someone who enjoys building strong customer relationships, takes ownership of their portfolio, and thrives in a fast-paced, results-driven environment.

Key Responsibilities

• Own the collections cycle – proactively manage aged debtors through daily phone and email follow-up to drive timely payments and reduce DSO.
• Banking & reconciliations – process daily banking, receipting and account reconciliations, ensuring accurate allocation of customer payments.
• Relationship Management – Build strong customer relationships while confidently resolving complex billing disputes, balancing positive customer outcomes with timely collection of outstanding balances.
• Reporting & insights – prepare weekly arrears, aged debt, collections and bad debt reporting, highlighting trends, risks and areas requiring action.
• Lead debtor reviews – facilitate weekly debtor meetings, providing clear updates on key accounts, collection activity and outstanding actions.
• Collection strategies – implement and continuously improve collection strategies to strengthen payment performance and cash flow.
• Data integrity – maintain accurate and up-to-date customer records across core systems.

About You

You’re an experienced collections professional who combines strong commercial acumen with a customer-focused approach. You’re confident managing challenging conversations, enjoy solving problems and take ownership of delivering results.

Qualifications & Experience

• 3–4+ years’ experience in collections, credit control, accounts receivable or a related role.
• Bachelor’s degree or Diploma in Finance, Accounting, Business or a related discipline is preferred.
• Strong knowledge of credit management, collections practices and the receivables cycle.
• Demonstrated experience reducing DSO, improving cash flow and managing aged debt.
• Proven experience preparing DSO, aged debt and collection performance reporting for senior management and Board packs.

Skills & Attributes

• Strong analytical skills with the ability to interpret ageing reports, assess credit risk and prioritise collection activity.
• Confident, persuasive and empathetic communicator who can navigate difficult conversations while maintaining positive customer relationships.
• Investigative and solutions-focused mindset with strong attention to detail.
• Comfortable working with ERP and CRM systems, with strong Excel skills.
• Highly organised and able to manage multiple customer accounts, priorities and deadlines.
• Persistent and results-driven, with sound judgement and a professional approach to account management.
• High level of accuracy when maintaining customer records, documenting collection activity and identifying discrepancies.
• Demonstrates integrity and discretion when handling confidential customer and financial information.