Collections Officer

Altogether Group; Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work schedule

Team camaraderie

Job summary

Altogether Group is seeking a Collections Officer to help customers stay on track with their bills while keeping our operations running smoothly.

This role offers hybrid flexibility (3 days in the office, 2 days from home) with a supportive team that values problem-solving, empathy, and fair processes. You’ll balance firmness with care in every call and contribute to a respectful billing system. Join a small, tight-knit team and grow into senior operations roles.

Responsibilities

• Help customers navigate tricky situations
• Protect access to essential utilities
• Keep our billing system fair and reliable
• Balance firmness with empathy in conversations
• Opportunity to grow into senior roles within operations

Skills

Calm under pressure

Empathy with firmness

Communication skills

Customer service

Job description

As a Collections Officer at Altogether Group you help customers stay on track with their bills while keeping our operations running smoothly. It’s not just about chasing payments - it’s about problem-solving, empathy, and solutions.

• Hybrid flexibility: 3 days in the office, 2 days from home
• Fun (yes, fun!) moments with your team!

Why You’ll Love This Role?

Make a Real Impact

• Help customers navigate tricky situations
• Protect access to essential utilities
• Keep our billing system fair and reliable
• Be the hero who balances firmness with empathy

Work Smart, Not Hard

Collections doesn’t have to be stressful. Here, you’ll have:

• Clear processes that guide your work
• Defined escalation paths
• Fair workloads and caseloads
• Leadership that actually listens
• Hybrid work: 3 days in the office, 2 days from home.

We give you the tools and support to do the job right — without burning out.

Support When It Gets Tough

Let’s face it — sometimes the calls are challenging. That’s why:

• Team check-ins keep everyone sane
• Clear rules make difficult conversations easier
• Leave is respected (take a proper break!)
• Managers have your back when things get tricky

We’re a small, tight-knit ops team — that means you’ll see the impact of your work and have opportunities to:

• Step into senior roles in operations
• Learn customer support, compliance, and billing inside out

You’ll thrive here if you:

• Can stay calm on the phone
• Balance empathy with firmness
• Appreciate structure but like a bit of fun with your team
• Want meaningful work (and some laughs along the way)

If you want aggressive “hit your quota at all costs” sales, this isn’t it.

If you want to do collections properly, fairly, and with a supportive team behind you — welcome home.

We’re serious about our work — but not about burning you out. Our collections team is:

Structured

Supportive

Impactful

Fun (yes, really!)

Because essential services deserve essential people — and those people deserve to enjoy the job!