Collections Officer

Talentpath Recruitment; Brisbane; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Autonomy over workload

Growth opportunities

Job summary

Talentpath Recruitment is seeking a Collections Officer in Brisbane to manage overdue accounts through phone-based outreach and negotiate payment plans. The role offers hybrid work with autonomy over workload and opportunities for growth within a mission-led aged care and community services provider.

The position supports team KPIs, with training provided to become proficient in systems and processes, and may involve occasional interstate travel. Local site visits are expected as required.

Qualifications

• Experience in collections, contact centre, customer service, or similar phone-based roles.
• Comfortable with high-volume outbound calling and maintaining composure with upset callers.
• Empathetic, patient approach with focus on respectful resolutions.

Responsibilities

• Make consistent outbound calls to discuss overdue accounts and negotiate payment plans.
• Document outcomes clearly in the system and maintain accurate debtor files.
• Collaborate with internal teams to resolve disputes and validate charges.

Skills

Outbound calls

Negotiation

Customer service

MS 365 (Outlook/Excel)

Tools

MS 365 (Outlook)

Excel

Job description

• Hybrid role with autonomy and case ownership
• Mission-led work supporting older Australians
• Permanent or 6-month FTC options available

The opportunity

Join a purpose-driven, values-led organisation in the aged care and community services space, supporting customers to get back on track with their accounts in a respectful, human way. Due to growth, there are multiple Collections Officer opportunities available, including a permanent position and a 6-month fixed-term contract, ideal for someone who enjoys phone-based engagement, negotiation, and practical problem-solving.

What’s in it for you:

• Choice of a permanent role or a 6-month fixed-term contract (FTC)
• Permanent role includes a total package remuneration structure
• Hybrid working arrangement with trust and autonomy around your workload
• Meaningful work in a mission-led sector with genuine community impact
• Clear success measures (contact activity, payment plan outcomes, case accuracy)
• Training and onboarding to get you confident with systems, processes, and structures
• Opportunity to grow into broader responsibilities or more senior collections work over time

About the role:

• Make consistent outbound calls to customers/representatives to discuss overdue accounts within community &aged care sectors.
• Negotiate realistic payment plans and clearly document outcomes in the system
• Manage a debtor caseload with follow-up schedules, accuracy, and momentum
• Partner with internal teams to resolve disputes and validate charges
• Maintain debtor files, notes, and reporting aligned to team procedures and KPIs
• Prepare for and attend local site visits to support engagement and resolution
• Support occasional interstate travel (around once or twice per year, ~3 days)
• Contribute to a steady, supportive team rhythm with check-ins and progress updates

About you:

• Comfortable making high-volume outbound calls every day (phone-first role)
• Proven resilience and calm communication with upset or confrontational callers
• Experience in collections, contact centre, customer service, or similar phone-based roles
• Confident negotiating and influencing to reach workable payment arrangements
• Empathetic, patient approach—able to balance outcomes with respect and care
• Strong admin accuracy with follow-ups, case notes, and process-led work
• Competent with Microsoft 365 (especially Outlook and Excel) and quick to learn systems
• Available for local site visits and occasional interstate travel as required