Collections Advisor Executives – Full Time & Part Time

Elite Personnel Ltd; Tamworth; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Career progression

Employee benefits

Study support and professional quals

Online training and career development

Free secure parking

Job summary

Elite Personnel Ltd in Tamworth is recruiting Collections Executives (Full Time & Part Time) for a respected financial services organisation. You will speak with customers in arrears to recover balances and agree payment solutions, using empathy and clear communication.

You will handle outbound calls on an auto-dialler, take secure payments by phone, issue invoices and statements, and support customers to regain control of their accounts.

Qualifications

• Graduate level education is preferred but not essential.
• Confident communication with a customer-first mindset.
• Calm, professional and solutions-focused.
• Prior collections experience required.

Responsibilities

• Make outbound calls to customers in arrears to resolve matters in a single call.
• Handle inbound calls regarding overdue accounts and general inquiries.
• Take secure payments over the phone quickly and securely.
• Issue copy invoices, statements and relevant documentation as needed.

Skills

Debt collection experience

Customer service

Communication

Empathy

Problem solving

Education

Graduate level education (preferred)

Job description

Collections Advisor Executives – Full Time & Part Time

Are you an experienced telephone professional looking for your next challenge?

We are recruiting on behalf of a highly successful financial services organisation based in Tamworth, with two full-time and one part-time opportunities available.

This is NOT a sales role. You’ll be speaking with customers to recover outstanding balances and agree suitable payment solutions in a professional and empathetic manner.

The Role

As a Collections Executive, you’ll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way. Your day-to-day responsibilities will include:

• Making outbound calls to customers in arrears with their invoice payment , aiming to resolve matters in a single call, you calls will be on an auto dialler so you don’t even have to think who to call next !


• Handling inbound calls relating to overdue accounts and general customer enquiries


• Taking secure payments over the phone quickly and efficiently


• Issuing copy invoices, statements, and relevant documentation when required

This is a people-focused role where empathy, communication, and problem-solving are key.

What We’re Looking For

• Ideally educated to graduate level (though this isn’t essential)


• Confident communication skills with a strong customer-first mindset


• Calm, professional, and solutions-focused, even in challenging situations


• Previous experience in collections

We would love to hear from candidates with experience in:

• Collections


• Credit control


• Debt recovery


• Outbound call centres


• Customer service with high-volume telephone experience


• Recent graduates with excellent communication skills and a positive attitude

Our client offers an excellent package designed to support your wellbeing, career development and work-life balance, including:

• Genuine career progression


• Fantastic Employee Benefits


• Christmas shutdown without using annual leave


• Buy up to 5 additional holidays


• Study support and professional qualifications


• Online training and career development


• Long service awards


• Company social events


• Free secure parking


• Free counselling and mental health support


• Online GP appointments and second medical opinions


• Discounted gym membership


• Cashback and retail discounts


• Weekly fresh fruit


• Free refreshments


• Enhanced maternity and paternity pay


• Wellbeing workshops and much more.

As this is a financial services organisation, the successful candidate will be required to undergo a credit check before employment.