Collections Officer

Perigon Group; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

Perigon Group in Brisbane is seeking a motivated Collections Officer to join a close-knit, high-performing team. You’ll manage your own portfolio of accounts, speak with customers by phone and in writing to achieve practical repayment outcomes.

Experience in collections is valued, but a strong attitude, resilience and willingness to learn are just as important. You’ll operate within a supportive team, with clear daily and weekly targets and a focus on compliant record-keeping.

Qualifications

• Experience in collections, credit or financial services is preferred.
• Ability to handle challenging conversations with confidence and empathy.

Responsibilities

• Manage an active portfolio of accounts across the collections lifecycle.
• Speak with customers by phone and in writing to negotiate appropriate repayment arrangements.
• Understand individual customer circumstances and use sound judgement to achieve fair and practical outcomes.
• Maintain accurate and compliant records of customer interactions and account activity.
• Work towards clear daily and weekly performance targets as part of a supportive team.

Skills

Confident communicator

Resilient

Self-motivated

Organised

Attention to detail

Job description

Our client is a well-established Brisbane financial services business looking for a motivated Collections Officer to join their close-knit, high-performing team. Reporting to an experienced Collections Manager, you’ll manage your own portfolio of accounts, speak directly with customers and work with them to achieve practical repayment outcomes.

This is a great opportunity for someone who enjoys working towards clear goals, communicates confidently and takes pride in doing a job well. Collections experience is valued, but we are equally interested in people with the right attitude, resilience and willingness to learn.

What You’ll Be Doing

• Manage an active portfolio of accounts across the collections lifecycle
• Speak with customers by phone and in writing to negotiate appropriate repayment arrangements
• Understand individual customer circumstances and use sound judgement to achieve fair and practical outcomes
• Maintain accurate and compliant records of customer interactions and account activity
• Work towards clear daily and weekly performance targets as part of a supportive team

Our client is a well-established Brisbane financial services business looking for a motivated Collections Officer to join their close-knit, high-performing team. Reporting to an experienced Collections Manager, you’ll manage your own portfolio of accounts, speak directly with customers and work with them to achieve practical repayment outcomes.

This is a great opportunity for someone who enjoys working towards clear goals, communicates confidently and takes pride in doing a job well. Collections experience is valued, but we are equally interested in people with the right attitude, resilience and willingness to learn.

What You’ll Be Doing

• Manage an active portfolio of accounts across the collections lifecycle
• Speak with customers by phone and in writing to negotiate appropriate repayment arrangements
• Understand individual customer circumstances and use sound judgement to achieve fair and practical outcomes
• Maintain accurate and compliant records of customer interactions and account activity
• Work towards clear daily and weekly performance targets as part of a supportive team

About You

You may already have experience in collections, credit or financial services, or you may come from a customer-facing environment where you’ve developed confidence handling challenging or sensitive conversations.

You’ll ideally be:

• A confident and professional communicator who is comfortable on the phone
• Resilient, self-motivated and comfortable working towards targets
• Reliable and organised, with strong attention to detail
• Someone who takes ownership, follows through and enjoys getting results
• Keen to learn and develop your career within financial services
• Brisbane-based with full Australian working rights

What’s On Offer

• Competitive salary, aligned to experience
• Genuine development and career progression opportunities
• An experienced manager who will invest in your development
• A stable, established business with strong leadership with good tenure
• Supportive team culture with clear expectations and goals