Customer Service Officer - Collections

Penrith Personnel; Newcastle; On-site; AUD 60,000 - 63,000; Full time

Benefits offered by this job

Bonus + share options + extra leave +

fuel bonus + overseas reward trips

An extra week of leave each year

Three days of volunteer leave

Job summary

MoneyMe is Australia’s fast-moving fintech, renowned for its culture and innovation. You’ll handle a mix of inbound and outbound calls related to payments and collections, using a detective mindset to uncover the real story behind accounts.

With full training, you’ll research, investigate, and apply judgement in grey areas to reach fair outcomes. The role offers autonomy, rewards, and a collaborative, energetic environment at MoneyMe.

Qualifications

• Curious mindset with excellent questioning skills.
• Resilient and able to handle tough conversations.
• Critical thinking with decisive action and strong attention to detail.

Responsibilities

• Investigate complex, late‑stage accounts and track down people, assets, and answers.
• Handle a mix of inbound and outbound calls, focusing on payments and collections investigations.
• Collaborate with brokers, agencies, and service providers to gather information and resolve cases.
• Navigate grey areas and make informed judgement calls to reach fair outcomes.
• Negotiate payments and understand individual customer needs to decide the best result.

Job description

$60k - $63k + super + loads of benefits!

• Fintech. Fast. Smart. Changing the game.


• Complex cases. Real decisions. No rinse and repeat calls.


• Bonus + share options + extra leave + fuel bonus + overseas reward trips!

• Fintech. Fast. Smart. Changing the game.


• Complex cases. Real decisions. No rinse and repeat calls.


• Bonus + share options + extra leave + fuel bonus + overseas reward trips!

This is not your standard customer service gig.

You’ll be putting your detective hat on to track down people, assets, and the real story.

With full training provided, you won’t be running scripts. You’ll be researching, investigating, and making judgement calls in the grey (there’s plenty of that).

And even if you love the curious detective part of the job – it’s not even the best part.

MONEYME is the kind of place you join, and quickly realise it’s not like anywhere else you’ve worked.

They’re a certified B Corp – it’s not just a badge. It’s a genuine commitment to doing business the right way. People, planet, profit. All of it matters here.

They’ve grown fast. What started small has scaled into one of the most exciting fintech companies in Australia. And they’re not slowing down. The team is young, sharp, and full of energy. The kind of people who back themselves, back each other, and love coming to work.

Plus - you’re trusted. No micromanaging. No being stuck in a box. You’ll have the autonomy to make real decisions, solve real problems, and have a genuine impact on outcomes.

Then there’s everything that comes with it.

• An extra week of leave each year — because life’s not just about work.


• Three days of volunteer leave — because giving back matters.


• Quarterly bonuses that are actually achievable (and usually hit).


• An employee share plan — so you’re part of the bigger picture.


• Overseas reward trips and recognition programs — not just talk, real rewards.

And day-to-day? It’s just a good place to be. Social events, wellness perks, snacks, a team that has a laugh but still gets it done.

It’s one of those cultures you can’t really fake.

You just know when you’re in it.

The gig

You’ll handle a mix of inbound and outbound calls. But not the easy ones. You’ll step in when payments and collections need further investigation.

You’ll be:

• Investigating complex, late-stage accounts


• Tracking down people, assets, and answers


• Working with brokers, agencies, even tow truck drivers


• Navigating grey areas and making judgement calls


• Negotiating payments and understanding individual customer needs


• Deciding the right outcome, not just the obvious one

You

You don’t need collections experience (but that’d be great!). You just need the right mindset.

You might come from customer service environments such as contact centre, retail or hospitality.

And you:

• Are curious – you ask better questions than most


• Are resilient – you handle tough conversations well


• Think critically and act decisively


• Have razor-sharp attention to detail


• You listen deeply, pick up on nuance and communicate with equal clarity


• Don’t get stuck when things aren’t black and white


• Can explain your decisions clearly

It’s part customer service. Part problem solving. Part detective work.

Fast paced. Varied. Never boring.

This is more than just answering calls in your stock standard contact centre. It’s a role that offers real autonomy and trust. A role that will challenge you. And in an awesome work environment.