Coffee Industry Admin & Telesales Specialist

PLHC PTY LTD; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Great company culture and team events

Variety in your day to day tasks

Opportunities for growth and developm​

Working within a team who support each

Reward and Recognition program

Company luncheons

Staff discounts and time off in lieu

Job summary

Complete Coffee is an Australian owned company serving the foodservice industry with brands like Primo Caffe and Di Stefano Coffee. We are seeking an Administration & Telesales Allrounder to join our Wetherill Park team, combining office administration, customer service and inbound sales support in a busy environment.

The role requires solid MS Office and CRM experience, strong communication, and the ability to manage bookings, invoices and client relations.

Qualifications

• Solid knowledge of Microsoft Office applications.
• Exposure to CRM systems.
• Excellent verbal, communication and organisational skills.

Responsibilities

• Act as a front line representative and point of contact for all reception enquiries
• Customer service duties including answering reception door, answering and directing calls and accurate message taking
• Make coffee and greet visitors onsite
• Ensuring smooth day to day operation of meeting room bookings and events
• General office duties including filing, photocopying, manifests
• Keep reception, kitchen and other areas tidy
• Assist with marketing campaigns, promotions and customer reactivation calls.
• Daily calls to existing client base to obtain coffee orders in timely manner for freight and despatch timelines
• Process customer invoices / credits / payments
• Product knowledge and over the phone upselling
• Customer sales reports / statements
• Build and maintain strong customer relationships through excellent communication.
• Coordinate and/or follow up deliveries and couriers
• Follow up on quotes, leads, and customer enquiries.
• Record call outcomes and maintain CRM data accurately.

Skills

Customer service

CRM systems

Microsoft Office

Data reporting

Invoicing

Upselling

Communication

Time management

Tools

Microsoft Excel

Microsoft Outlook

CRM software

Job description

Complete Coffee is an Australian owned company serving the foodservice industry with brands like Primo Caffe and Di Stefano Coffee. We are seeking an Administration & Telesales Allrounder to join our Wetherill Park team, combining office administration, customer service and inbound sales support in a busy environment.

The role requires solid MS Office and CRM experience, strong communication, and the ability to manage bookings, invoices and client relations.