Client Services & Office Coordinator

Byron Bay Coffee Company; Newrybar; On-site; AUD 28,000 - 36,000; Full time

Benefits offered by this job

Above-award hourly rate

Full training across systems

Barista-made coffee

Friendly local team environment

Job summary

Byron Bay Coffee Company is seeking a energetic, organised and customer-focused individual to join our team in the full-time position of Client Services & Office Coordinator. This is a versatile, on-site role at our Newrybar roastery, handling orders, account enquiries and supplier invoicing, while coordinating online platforms and service bookings.

You will be the first point of contact for wholesale, café and online customers, with strong admin skills, attention to detail and experience with

Qualifications

• Minimum 2 years in administration, client services, or office coordination
• Experience in café/coffee industry preferred
• Excellent customer service and relationship-building skills
• Strong administrative and organisational capabilities
• Experience with accounts receivable and general accounts administration
• Familiarity with Xero, Ordermentum and Shopify is highly regarded

Responsibilities

• Being a first point of contact for customers via phone, email and front of house
• Receiving, processing and coordinating customer orders
• Responding to general customer and account enquiries
• Managing accounts receivable and customer account administration
• Managing supplier invoices, including processing through Xero and confirming goods have been received
• Managing and maintaining key online platforms and systems, including Ordermentum
• Coordinating equipment service bookings and customer service requirements with our technical and coffee teams
• Supporting general client account management and maintaining strong customer relationships
• Processing and managing online orders
• Working closely with our production and dispatch team to ensure customer requirements are communicated and coordinated

Skills

Customer service

Administrative coordination

Office management

Communication

Attention to detail

Tools

Xero

Ordermentum

Shopify

Job description

Byron Bay Coffee Company is seeking an energetic, organised and customer-focused individual to join our team in the full-time position of Client Services & Office Coordinator. This is a versatile, on-site position based at our Newrybar roastery and plays an important role in keeping our day-to-day office and client operations running smoothly. You will be one of the first points of contact for our wholesale, café and online customers, assisting with orders, account enquiries, equipment servicing coordination and general customer support. You will also take ownership of several key administrative functions including accounts receivable, supplier invoice management and our online ordering and business systems.

Key responsibilities

Being a first point of contact for customers via phone, email and front of house

Receiving, processing and coordinating customer orders

Responding to general customer and account enquiries

Managing accounts receivable and customer account administration

Managing supplier invoices, including processing through Xero and confirming goods have been received

Managing and maintaining key online platforms and systems, including Ordermentum

Coordinating equipment service bookings and customer service requirements with our technical and coffee teams

Supporting general client account management and maintaining strong customer relationships

Processing and managing online orders

Working closely with our production and dispatch team to ensure customer requirements are communicated and coordinated

About you

A minimum of 2 years' experience in administration, client services, office coordination or a similar role

Previous café, barista, roastery or coffee industry experience strongly preferred

Excellent customer service and relationship-building skills

Strong administrative and organisational capabilities

Experience with accounts receivable and general accounts administration

Confidence working with accounting, e-commerce and online ordering systems - experience with Xero, Ordermentum and Shopify would be highly regarded

Excellent verbal and written communication skills

Strong attention to detail and the ability to work to deadlines

This is a permanent, ongoing role requiring a minimum commitment of 12+ months

Must hold unrestricted work rights in Australia

About us

Byron Bay Coffee Company is a family owned and operated business specialising in roasting and blending gourmet coffee and associated products. Established in 1989, the company has grown to a well-known, successful brand operating in the Byron Bay hinterland in the Northern Rivers of New South Wales supplying cafes and retail outlets across Australia. In our 35 years of operating, we have developed a dynamic and growing environment that thrives on continuous improvement. Our company culture focuses on teamwork and communication in a fun, professional manner.

Above-award hourly rate

Full training across our systems, products and processes

Barista-made coffee

A varied role within an established local coffee business

A friendly, down-to-earth team environment