On-site Client Services & Office Coordinator (Coffee)

Byron Bay Coffee Company; Newrybar; On-site; AUD 28,000 - 36,000; Full time

Benefits offered by this job

Above-award hourly rate

Full training across systems

Barista-made coffee

Friendly local team environment

Job summary

Byron Bay Coffee Company is seeking a energetic, organised and customer-focused individual to join our team in the full-time position of Client Services & Office Coordinator. This is a versatile, on-site role at our Newrybar roastery, handling orders, account enquiries and supplier invoicing, while coordinating online platforms and service bookings.

You will be the first point of contact for wholesale, café and online customers, with strong admin skills, attention to detail and experience with

Qualifications

• Minimum 2 years in administration, client services, or office coordination
• Experience in café/coffee industry preferred
• Excellent customer service and relationship-building skills
• Strong administrative and organisational capabilities
• Experience with accounts receivable and general accounts administration
• Familiarity with Xero, Ordermentum and Shopify is highly regarded

Responsibilities

• Being a first point of contact for customers via phone, email and front of house
• Receiving, processing and coordinating customer orders
• Responding to general customer and account enquiries
• Managing accounts receivable and customer account administration
• Managing supplier invoices, including processing through Xero and confirming goods have been received
• Managing and maintaining key online platforms and systems, including Ordermentum
• Coordinating equipment service bookings and customer service requirements with our technical and coffee teams
• Supporting general client account management and maintaining strong customer relationships
• Processing and managing online orders
• Working closely with our production and dispatch team to ensure customer requirements are communicated and coordinated

Skills

Customer service

Administrative coordination

Office management

Communication

Attention to detail

Tools

Xero

Ordermentum

Shopify

Job description

Byron Bay Coffee Company is seeking a energetic, organised and customer-focused individual to join our team in the full-time position of Client Services & Office Coordinator. This is a versatile, on-site role at our Newrybar roastery, handling orders, account enquiries and supplier invoicing, while coordinating online platforms and service bookings.

You will be the first point of contact for wholesale, café and online customers, with strong admin skills, attention to detail and experience with