Admin Allrounder and Telesales

PLHC PTY LTD; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Great company culture and team events

Variety in your day to day tasks

Opportunities for growth and developm​

Working within a team who support each

Reward and Recognition program

Company luncheons

Staff discounts and time off in lieu

Job summary

Complete Coffee is an Australian owned company serving the foodservice industry with brands like Primo Caffe and Di Stefano Coffee. We are seeking an Administration & Telesales Allrounder to join our Wetherill Park team, combining office administration, customer service and inbound sales support in a busy environment.

The role requires solid MS Office and CRM experience, strong communication, and the ability to manage bookings, invoices and client relations.

Qualifications

• Solid knowledge of Microsoft Office applications.
• Exposure to CRM systems.
• Excellent verbal, communication and organisational skills.

Responsibilities

• Act as a front line representative and point of contact for all reception enquiries
• Customer service duties including answering reception door, answering and directing calls and accurate message taking
• Make coffee and greet visitors onsite
• Ensuring smooth day to day operation of meeting room bookings and events
• General office duties including filing, photocopying, manifests
• Keep reception, kitchen and other areas tidy
• Assist with marketing campaigns, promotions and customer reactivation calls.
• Daily calls to existing client base to obtain coffee orders in timely manner for freight and despatch timelines
• Process customer invoices / credits / payments
• Product knowledge and over the phone upselling
• Customer sales reports / statements
• Build and maintain strong customer relationships through excellent communication.
• Coordinate and/or follow up deliveries and couriers
• Follow up on quotes, leads, and customer enquiries.
• Record call outcomes and maintain CRM data accurately.

Skills

Customer service

CRM systems

Microsoft Office

Data reporting

Invoicing

Upselling

Communication

Time management

Tools

Microsoft Excel

Microsoft Outlook

CRM software

Job description

Complete Coffee is a proudly 100% Australian owned company, with over 40 years in the coffee industry. We pride ourselves on our high level of customer service and suite of products designed to enhance our offering to the foodservice industry, including brands such as Primo Caffe, Di Stefano Coffee, Redbrick Coffee, Zentvelds Coffee and Cru Coffee.

We’re looking for a proactive and organised Administration & Telesales Allrounder to join our friendly team. This role suits someone who enjoys variety — combining office administration, customer service and inbound sales support in our Wetherill Park office.

Main duties include phoning customers and invoicing orders, accounts receivable, proposals and presentations, opening and closing of accounts in CRM system, data reporting, up-selling products and promotions as well as the daily functions of the business.

You will be required to demonstrate solid knowledge of Microsoft Office applications, have exposure to CRM systems and have excellent verbal, communication and organisational skills.

Full time position available Monday to Friday, 8am to 4:30pm- Immediate start preferred

ROLES & DUTIES

Administrative Tasks

Act as a front line representative and point of contact for all reception enquiries

Customer service duties including answering reception door, answering and directing calls and accurate message taking

Make coffee and greet visitors onsite

Ensuring smooth day to day operation of meeting room bookings and events

General office duties including filing, photocopying, manifests

Keep reception, kitchen and other areas tidy

Assist with marketing campaigns, promotions and customer reactivation calls.

Daily calls to existing client base to obtain coffee orders in timely manner for freight and despatch timelines

Process customer invoices / credits / payments

Product knowledge and over the phone upselling

Customer sales reports / statements

Build and maintain strong customer relationships through excellent communication.

Coordinate and/or follow up deliveries and couriers

Follow up on quotes, leads, and customer enquiries.

Record call outcomes and maintain CRM data accurately.

PERSONAL ATTRIBUTES

Exceptional phone manner and professional presentation

Organised and effective time management skills

Self-motivated and a team player

Good problem-solving skills and ability to make decisions with sound judgement

Able to multi task in a fast paced environment

Reliability, a good work ethic and can-do attitude

A positive attitude and willingness to assist across different areas of the business

DESIRABLE EXPERIENCE

Sound knowledge of Workplace Health and Safety (WHS)

High level of excel reporting and data analysis

Proficiency in the below not a pre-requisite, however your role will rely heavily on the below types of systems and software

Accounting Software

Inventory Management Software

B2B ordering systems

CRM systems

BENEFITS OF WORKING WITH US

Great company culture and team events

Variety in your day to day tasks

Opportunities for growth and development

Working within a team who support each other

We have a Reward and Recognition program

Company luncheons

Staff discounts and time off in lieu arrangements

The average time of employees with the company has been 12 years

To be selected for this position the you must have:

Great team relationship skills

A recent employment reference listed in your CV within similar job role

Knowledge and proficiency of MS Outlook and Office

You must have the right to live and work in Australia.