Club Manager

Adla Fitness Pty Ltd; Melton; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Uncapped commissions

Bonuses

Management training

Career development opportunities

Job summary

Adla Fitness Pty Ltd is seeking an experienced Club Manager in Melton, VIC. This hands-on leadership role combines sales, team leadership, member experience and daily club operations to grow memberships and enhance the club culture.

You will drive lead generation, manage the sales funnel and coach staff to meet KPIs while delivering a welcoming, energetic fitness community for members.

Qualifications

• Proven experience in sales or customer service roles.
• Experience leading or coaching a team is preferred.
• Ability to build relationships and drive results.
• Strong organisational and time-management skills.

Responsibilities

• Lead day-to-day club operations and maintain a welcoming, safe environment.
• Drive lead generation, appointments, walk-ins and member enquiries.
• Manage the sales pipeline and convert enquiries into memberships.
• Monitor monthly sales, membership and KPI targets.
• Lead, coach and support team performance.
• Build strong member relationships and foster an inclusive club culture.
• Support local marketing and community initiatives to grow awareness.
• Maintain accurate member records in club systems.

Skills

Sales & customer service

Leadership

Relationship building

Organisation & time management

Job description

Are you an experienced sales and customer service professional, a natural leader who knows how to build relationships, drive results and create a great club culture?

We are looking for ambitious and motivated Club Managers to take ownership of the club's sales, team performance, day-to-day operations and member experience.

You'll work closely with the Regional Manager and wider team to drive membership growth, support your staff and create a welcoming, energetic and high-performing fitness community.

ABOUT THE ROLE

This is a hands-on leadership role combining sales, team leadership, member experience and club operations.

Your responsibilities will include:

• Lead the day-to-day operations of the club, ensuring a clean, welcoming, safe and professional environment
• Drive lead generation, outreach, appointment bookings, walk-ins, club tours and membership enquiries
• Manage the sales pipeline and convert enquiries and appointments into new memberships
• Monitor and achieve monthly sales, membership and performance KPIs
• Lead, coach and support the team's performance
• Build strong relationships with members and create a welcoming, inclusive club community
• Support local marketing, events and community initiatives to grow club awareness
• Complete administrative duties and maintain accurate member records using club systems and databases

WHAT WE'RE LOOKING FOR

We're looking for someone who is proactive, organised, people-focused and comfortable being accountable for results.

Ideally, you'll bring:

• Proven experience across sales, customer service and leadership, with management or team-leading experience highly regarded
• A proven track record of working towards and achieving sales targets and KPIs
• Confidence communicating with new people and building strong relationships
• Excellent organisation, follow-up and time-management skills
• The ability to lead, motivate and develop a team
• Genuine passion for health, fitness and helping people
• Positive, energetic and team-first attitud
• Willingness to learn, grow and openly receive feedback
• Previous fitness industry experience is highly regarded but not essential. We're looking for someone with the right combination of sales ability, leadership, accountability and attitude.

WHAT WE OFFER

• Base salary plus superannuation
• Uncapped commissions and bonuses that reward strong sales performance
• Support and training from an experienced management team
• Access to a wider network of Anytime Fitness staff and club owners with career development opportunities
• Clear KPIs and performance expectations

The club's staffed hours are:

Monday–Thursday: 10:30am–7:00pm

Friday: 9:30am–6:00pm

Saturday: 9:00am–2:00pm

This is a full-time position 38 hours per week and requires flexibility across mornings, evenings and Saturdays as part of the club's staffed hours.

QUALIFICATIONS & REQUIREMENTS

• Previous sales or customer service experience
• Management, leadership or team-leading experience
• Current First Aid & CPR certification
• Working with Children Check
• Full Australian working rights