Clinic Operations Lead: Systems, Billing & Patient Flow

The Health Lodge; Byron Bay; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Health Lodge in Byron Bay is seeking a Clinic Operations Manager to run day-to-day operations, lead the reception team and practice nurses, manage diaries, and own the billing and training systems to deliver a smooth patient experience.

You will implement policies, ensure AGPAL accreditation readiness, and report to the CEO on utilisation, wages and billing. This is a leadership and administration role that rewards proactive system-building and service excellence.

Qualifications

• Experience leading a team in a medical, allied health, wellness or service setting.
• Experience rostering to a wage budget and applying an award.
• Strong systems and administration skills, quickly learning new platforms.
• Medicare billing experience, or ability to learn complex billing rules quickly.

Responsibilities

• Run the clinic daily: opening/closing, patient flow and coverage across reception and nursing.
• Lead, roster and develop the reception team and practice nurses within a wage budget.
• Payroll reconciliation for rosters to staff and practitioner shifts.
• Own booking systems/diaries and fill capacity via waitlists/recalls/rebooking.
• Own billing workflow so Medicare and private services are billed correctly (using Cubiko).
• Be the operational contact for on-site services and partner services.
• Write and embed Training Manual and Reception Policies & Procedures.
• Keep the clinic ready for AGPAL accreditation with Medical Director/Clinical Director.
• Report weekly to the CEO on utilisation, wages, billing and team matters.

Skills

Team leadership

Rostering

Wage budget management

Systems administration

Medicare billing

Policy & procedure writing

Induction programs

Privacy compliance

First Aid/CPR

AGPAL accreditation experience

Tools

Cubiko

MyMedicare

Best Practice

AGPAL processes

Job description

The Health Lodge in Byron Bay is seeking a Clinic Operations Manager to run day-to-day operations, lead the reception team and practice nurses, manage diaries, and own the billing and training systems to deliver a smooth patient experience.

You will implement policies, ensure AGPAL accreditation readiness, and report to the CEO on utilisation, wages and billing. This is a leadership and administration role that rewards proactive system-building and service excellence.