Accommodation and Bathhouse Manager

The Health Lodge; Byron Bay; Presencial; AUD 90.000 - 110.000; Jornada completa

Descripción de la vacante

The Byron Bathhouse Hotel is seeking an Accommodation and Bathhouse Manager to run day-to-day operations and ensure exceptional guest experiences across the bathhouse, spa, wellness and accommodation services.

You will lead the Bathhouse team, own bookings with Little Hotelier, manage occupancy, oversee water quality, hygiene and food safety, and be a hands-on, warm communicator able to coordinate with guests, therapists and contract chefs.

Formación

• Experience managing a spa, bathhouse, wellness facility or accommodation.
• Experience leading and rostering a team within a wage budget.
• Knowledge of massage and spa service standards, including intake and consent.
• Knowledge of NSW Food Safety Supervisor requirements or willingness to obtain.
• Confidence with bookings, property management and POS systems.
• Warm, discreet guest communication in health and wellness settings.

Responsabilidades

• Run the Bathhouse daily: opening & closing, client flow, presentation & service standards.
• Lead, roster and develop the massage therapists and front of house team within a wage budget.
• Own Little Hotelier bookings and occupancy, growing direct bookings.
• Set and uphold massage service standards, intake and consent, and keep therapist credentials current.
• Oversee daily water testing, hygiene and chemical safety, and be the contact for council inspections.
• Act as Food Safety Supervisor for the onsite kitchens and coordinate with contract chefs.
• Be Health Concierge for retreat guests and partner clinic patients during overnight stays.
• Plan and run onsite events, and work front of house shifts when needed.
• Keep rooms ready, coordinate cleaners and pass accurate account information to Accounts Team.

Conocimientos

Spa management

Team rostering

Massage standards

Booking systems

Guest communication

Organization & handovers

Weekends availability

Herramientas

Little Hotelier

Descripción del empleo

The Byron Bathhouse Hotel is a bathhouse with a hotel attached. As Accommodation and Bathhouse Manager, you'll run both day to day and look after every guest who stays, bathes, attends an event or joins a retreat. You'll lead the Bathhouse team, own bookings and occupancy, and be the one accountable person for water quality, hygiene and food safety on site. It suits a hands‑on leader with spa, bathhouse, wellness or accommodation experience who genuinely loves hospitality.

Key responsibilities

Run the Bathhouse each day: opening and closing, client flow, presentation and service standards

Lead, roster and develop our employed massage therapists and front of house team within a wage budget

Own Little Hotelier, bookings and occupancy, working midweek gaps and growing direct bookings

Set and uphold massage service standards, intake and consent, and keep therapist credentials current

Oversee daily water testing, hygiene and chemical safety, and be the contact for council inspections

Act as Food Safety Supervisor for the onsite kitchens and coordinate with our contract chefs

Be Health Concierge for retreat guests and partner clinic patients during their overnight stays

Plan and run onsite events, and work front of house shifts when needed

Keep rooms ready, coordinate cleaners and pass accurate account information to the Accounts Team

About you

Experience managing a spa, bathhouse, wellness facility or accommodation (spa or bathhouse experience highly regarded)

Experience leading and rostering a team to demand within a wage budget and applying an award

Sound knowledge of massage and spa service standards, including intake, contraindications, consent and boundaries

Knowledge of, or willingness to learn, water quality, hygiene and food safety requirements, including a NSW Food Safety Supervisor certificate

Confidence with booking, property management and point-of-sale systems

Warm, discreet communication with guests in a health and wellness setting

Strong organisation, record keeping and clear handovers

Availability for weekends, a rotating roster and after-hours phone contact, with a hands‑on approach

Current First Aid and CPR (or obtained within the first month) and a satisfactory police check

You already live within commuting distance of Byron Bay