Clinic Administration Manager

Kids Therapy Club; Yarrabilba, Brisbane; Sur place; AUD 85 000 - 110 000; Plein temps

Résumé du poste

Kids Therapy Club is expanding across Queensland and seeks an experienced Clinic Administration Manager to oversee daily operations at our Yarrabilba and Nerang sites. You will partner with the National Operations Manager and Clinical Director to support clinicians, standardise workflows, and uphold high service standards.

You will lead administrative staff, manage scheduling and client communications, ensure NDIs/compliance, and drive a warm, efficient patient experience across multiple sites.

Qualifications

• Strong administration or practice management experience.
• Proven leadership and team development abilities.
• Excellent communication and organisational skills.
• Ability to manage competing priorities across multiple sites.

Responsabilités

• Oversee daily administration and front-of-house operations across both clinics.
• Lead, support, and develop administrative staff.
• Manage scheduling, bookings, and client communication.
• Maintain compliance with organisational policies and NDIS requirements.
• Coordinate onboarding tasks, documentation, and workflow systems.
• Ensure clinics present a warm, organised, and welcoming environment.
• Support operational excellence, branding consistency, and client experience.
• Liaise with clinical leaders to ensure smooth multidisciplinary collaboration.
• Monitor reporting, data accuracy, and administrative KPIs.

Connaissances

Administration

Leadership

Communication

Organisation

Scheduling systems

Outils

Cliniko

Zanda

Description du poste

As the Clinic Administration Manager, you will be responsible for ensuring smooth, professional, and compliant operations across both sites. You will work closely with our National Operations Manager and Clinical Director to support clinicians, streamline processes, and uphold our high standards of service.

Key responsibilities

• Oversee daily administration and front-of-house operations across both clinics
• Lead, support, and develop administrative staff
• Manage scheduling, bookings, and client communication
• Maintain compliance with organisational policies and NDIS requirements
• Coordinate onboarding tasks, documentation, and workflow systems
• Ensure clinics present a warm, organised, and welcoming environment
• Support operational excellence, branding consistency, and client experience
• Liaise with clinical leaders to ensure smooth multidisciplinary collaboration
• Monitor reporting, data accuracy, and administrative KPIs

About you

• Strong administration or practice management experience (multi-disciplinary preferred)
• Confident leadership skills with a supportive, team-focused approach
• Excellent communication and organisational abilities
• Ability to manage competing priorities across multiple sites
• Tech savvy with experience in scheduling systems and workflow tools
• Knowledge of Cliniko and/or Zanda is a strong advantage
• A warm, professional presence

About us

• We are expanding across Queensland, and we're looking for an experienced, organised, and people-focused Clinic Administration Manager to oversee daily operations across our Yarrabilba and Nerang clinics.
• Supportive, fun, and collaborative team culture
• Opportunities for growth within a national organisation
• Human centred leadership and modern operational systems
• Meaningful work supporting children, adults, and families
• Competitive salary and long-term stability