Clinic Operations Lead: Patient Experience & Billing

Oncology Recovery Services Inc.; New South Wales; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

In-service training

Meet and greet sessions

Learning Hub access

Community events

Job summary

Oncology Recovery Services Inc. is seeking a Clinic Administrator to ensure smooth daily operations and a welcoming environment for patients.

The role supports the clinic mission and contributes to continuous improvement of processes and patient care. The successful candidate will bring 2+ years in medical office management, strong organisation, confidentiality, and excellent communication skills to liaise with doctors and health professionals.

Qualifications

• 2+ years’ experience in medical office management or similar.
• Excellent multitasking and organisational skills.
• Good knowledge of medical terminology.
• Medical office billing experience.
• Some level of flexibility with working hours.
• Excellent written and oral communication skills.
• Proficiency with EMR systems and software applications, including Microsoft Office Suite.
• Ability to confidently liaise with doctors and other health professionals.

Responsibilities

• Managing and coordinating daily administrative tasks, including scheduling appointments, handling patient enquiries, processing payments and managing billing.
• Providing outstanding customer service with compassion and empathy, addressing patient needs efficiently.
• Maintaining accurate patient records and ensuring confidentiality and security of sensitive information.
• Collaborating with medical staff to streamline clinic operations and improve the patient experience.
• Implementing and monitoring operational procedures to enhance clinic efficiency and effectiveness.
• Analysing data, conducting surveys and implementing marketing initiatives.
• Assisting in the organisation of regular staff meetings.
• Assisting clinicians to perform their duties seamlessly.

Skills

Multitasking

Organisational skills

Medical terminology

Medical billing

EMR software

Microsoft Office

Stakeholder liaison

Communication skills

Tools

EMR systems

Microsoft Office

Job description

Oncology Recovery Services Inc. is seeking a Clinic Administrator to ensure smooth daily operations and a welcoming environment for patients.

The role supports the clinic mission and contributes to continuous improvement of processes and patient care. The successful candidate will bring 2+ years in medical office management, strong organisation, confidentiality, and excellent communication skills to liaise with doctors and health professionals.