Patient‑Focused Medical Reception & Admin Assistant

Melbourne Oncology Group; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Melbourne Oncology Group is a busy specialist medical oncology practice in Melbourne seeking a friendly, organized Reception / Administration Assistant to join our team. You will greet patients, manage enquiries, schedule appointments, handle billing, and support clinicians to ensure a smooth patient experience.

This role suits someone who enjoys working with people, thrives in a fast-paced environment, and values confidentiality. Familiarity with practice management systems (Xestro) is a plus.

Qualifications

• Experience in medical reception or administrative support preferred.
• Experience using Xestro practice management software would be highly regarded.
• Excellent communication and interpersonal skills.
• Attention to detail and confidentiality in handling patient data.
• Professional, warm approach with patients and colleagues.
• Willingness to learn practice management systems.

Responsibilities

• Providing friendly and professional reception services, including greeting patients and managing enquiries.
• Managing phone calls, emails and incoming correspondence.
• Scheduling appointments and managing clinic schedules.
• Processing billing and payments.
• Supporting doctors and the admin team with day-to-day administrative tasks.
• Maintaining accurate patient records and confidentiality.

Skills

Medical reception

Administrative support

Communication skills

Confidentiality

Attention to detail

Willingness to learn

Tools

Xestro practice management

Job description

Melbourne Oncology Group is a busy specialist medical oncology practice in Melbourne seeking a friendly, organized Reception / Administration Assistant to join our team. You will greet patients, manage enquiries, schedule appointments, handle billing, and support clinicians to ensure a smooth patient experience.

This role suits someone who enjoys working with people, thrives in a fast-paced environment, and values confidentiality. Familiarity with practice management systems (Xestro) is a plus.