Oncology Clinic Patient Services Concierge

GenesisCare UK; Albany; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Casual role

Training opportunities

Wellbeing support

Employee discounts (Qantas, gym, Bupa)

Job summary

GenesisCare Albany is seeking a Patient Services Officer (Medical Receptionist) to welcome patients, manage bookings, billing and data entry in a busy oncology clinic in Albany, WA. This casual role offers flexible shifts and a chance to contribute to a caring patient experience.

You will support clinicians and the team to ensure a smooth, coordinated patient journey, with a focus on accuracy, confidentiality and high service standards.

Qualifications

• Previous experience in medical reception, healthcare administration or a similar customer focused administrative role.
• Excellent communication skills and a warm, professional approach to supporting patients and their families.
• Strong organisational skills and excellent attention to detail.
• Confidence managing patient enquiries both face to face and over the phone.
• Ability to work effectively both independently and as part of a team.
• Flexible and adaptable approach to working in a busy clinical environment.
• Knowledge of patient billing systems and Medicare requirements would be highly regarded.

Responsibilities

• Be a welcoming first point of contact for patients and carers, providing friendly and professional service in person and over the phone.
• Manage patient bookings, appointment confirmations and clinic schedules.
• Complete accurate billing and receipting at the time of appointment.
• Process referrals, correspondence and patient documentation accurately and confidentially.
• Maintain patient records and complete accurate data entry.
• Support the smooth day to day running of the clinic.
• Respond to changing priorities while maintaining a high level of patient service.
• Work closely with clinicians and the broader team to support an efficient and coordinated patient experience.

Skills

Medical reception

Healthcare administration

Customer service

Communication

Tools

Billing systems

Medicare requirements

Job description

GenesisCare Albany is seeking a Patient Services Officer (Medical Receptionist) to welcome patients, manage bookings, billing and data entry in a busy oncology clinic in Albany, WA. This casual role offers flexible shifts and a chance to contribute to a caring patient experience.

You will support clinicians and the team to ensure a smooth, coordinated patient journey, with a focus on accuracy, confidentiality and high service standards.