Client Services/ Order Management

Fusion Careers; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Free parking

Supportive team

Permanent role

Job summary

Fusion Careers is seeking an experienced Customer Service or Order Management professional to join our Norwest team. You will manage customer orders from entry to fulfilment, maintain accurate CRM data, and provide timely, friendly service by phone and email.

You'll work in a supportive, well-established environment with daily Excel tasks, data reporting and collaboration with internal teams to keep orders moving smoothly and customer satisfaction high.

Qualifications

• Experience in customer service and order management.
• Experience working with CRM systems.
• Intermediate to advanced Excel skills are important.
• Strong administration and data entry skills.

Responsibilities

• Managing customer orders from entry through to fulfilment.
• Processing and maintaining accurate customer and order information.
• Responding to customer enquiries via phone and email.
• Managing and updating information within the CRM.
• Tracking orders and liaising with internal teams regarding delivery timeframes.
• Investigation and resolution of customer queries and issues.
• Preparing reports and analysing data using Excel.
• Maintaining accurate records and ensuring systems are kept up to date.
• Providing general administrative and customer service support to the team.

Skills

Customer service

Order management

CRM systems

Excel skills

Tools

CRM software

Job description

Description

Location: Norwest | Permanent Full-Time | Parking Available On Site

Are you an experienced Customer Service professional with a strong background in order management, CRM systems and Excel? We're looking for a motivated and organised Customer Service & Order Management Support professional to join a friendly, supportive team based in Norwest.

This is a great opportunity to join a well-established business where you'll be part of a wonderful team environment, have the support to succeed and play an important role in keeping customer orders and internal processes running smoothly.

About the Role

You'll be responsible for supporting customers throughout the order process, ensuring orders are entered accurately, followed up and delivered efficiently. You'll also provide administrative and system support to the wider team.

Key responsibilities include:

• Managing customer orders from entry through to fulfilment
• Processing and maintaining accurate customer and order information
• Responding to customer enquiries via phone and email
• Managing and updating information within the CRM
• Tracking orders and liaising with internal teams regarding delivery timeframes
• Investigating and resolving customer queries and issues
• Preparing reports and analysing data using Excel
• Maintaining accurate records and ensuring systems are kept up to date
• Providing general administrative and customer service support to the team

About You

We're looking for someone who is organised, reliable and customer-focused, with strong attention to detail and the ability to manage multiple priorities.

You'll ideally have:

• Previous experience in customer service and order management
• Experience working with CRM systems
• Intermediate to advanced Excel skills - this is important
• Strong administration and data entry skills
• Excellent attention to detail and accuracy
• Confident communication skills, both written and verbal
• The ability to work independently while also being a strong team player
• A proactive attitude and willingness to get involved

What's On Offer?

• Permanent full-time opportunity
• Norwest location
• Free parking available on site
• Join a genuinely wonderful and supportive team
• Stable, well-established business
• Variety in your day with customer service, order management and administration
• Opportunity to develop your skills and grow within the business

If you're an experienced Customer Service or Order Management professional looking for a new opportunity with a great team, we'd love to hear from you!