Customer Service Representative

TwoScots Recruitment; City of Melbourne; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Onsite parking

Modern office environment

Supportive and friendly team

Established and growing organisation

Job summary

TwoScots Recruitment has an exciting opportunity for an experienced Customer Service Representative based in Melbourne's northern suburbs. In this hands-on role you will manage customer requirements from order through to delivery, collaborating with internal sales, production, warehouse and logistics teams to deliver a reliable service.

You will thrive in a fast-paced environment, stay highly organised and build strong customer relationships while ensuring accurate documentation and timely

Qualifications

• Previous experience within customer service, order management or a similar administrative role.
• Strong written and verbal communication skills.
• Excellent organisation and time management.
• The ability to confidently manage multiple priorities and deadlines.
• High attention to detail and accuracy.
• A proactive and solutions-focused approach.
• The ability to remain calm and level-headed in a busy environment.
• Experience within manufacturing, packaging, labels, print or FMCG would be highly regarded, but is not essential.

Responsibilities

• Managing customer enquiries and providing regular updates throughout the order process.
• Processing customer orders accurately and efficiently.
• Coordinating artwork, proofs, job documentation and production requirements.
• Liaising closely with production, warehouse and sales teams.
• Monitoring work in progress, stock levels and customer forecasts.
• Coordinating local and interstate freight and deliveries.
• Managing customer delivery requirements and ensuring timelines are met.
• Assisting with invoicing and customer reporting.
• Maintaining accurate customer and order information.
• Proactively resolving issues and keeping customers informed throughout the process.

Skills

Written and verbal communication

Organisation

Time management

Multitasking

Attention to detail

Proactive and solutions-focused

Team-focused

Tools

Microsoft Office

Job description

Northern Suburbs | Permanent Full-Time | Onsite Parking

An exciting opportunity has become available for an experienced Customer Service Representative to join a well-established and growing manufacturing business based in Melbourne's northern suburbs.

Working within a supportive and close-knit team, this is a varied customer service and administration role where you'll manage customer requirements from order through to delivery. You'll work closely with internal sales, production, warehouse and logistics teams to ensure customers receive a seamless and reliable service.

This would suit someone who enjoys a fast-paced, hands-on environment, is highly organised and takes pride in building strong relationships with customers.

Customer Service Representative

The Role

Reporting into the wider customer service team, your responsibilities will include:

• Managing customer enquiries and providing regular updates throughout the order process
• Processing customer orders accurately and efficiently
• Coordinating artwork, proofs, job documentation and production requirements
• Liaising closely with production, warehouse and sales teams
• Monitoring work in progress, stock levels and customer forecasts
• Coordinating local and interstate freight and deliveries
• Managing customer delivery requirements and ensuring timelines are met
• Assisting with invoicing and customer reporting
• Maintaining accurate customer and order information
• Proactively resolving issues and keeping customers informed throughout the process

About You

To be successful in this role, you will have:

• Previous experience within customer service, order management or a similar administrative role
• Strong written and verbal communication skills
• Excellent organisation and time management
• The ability to confidently manage multiple priorities and deadlines
• High attention to detail and accuracy
• A proactive and solutions-focused approach
• The ability to remain calm and level-headed in a busy environment
• Strong Microsoft Office skills
• A reliable, positive and team-focused attitude
• Experience within manufacturing, packaging, labels, print or FMCG would be highly regarded, but is not essential

What's On Offer?

• Permanent, full-time opportunity
• Competitive salary based on experience
• Modern office environment in Melbourne's northern suburbs
• Onsite parking
• Supportive and friendly team environment
• Established and growing organisation
• Varied role with plenty of interaction across customers and internal teams

If you're an experienced customer service professional who enjoys keeping things organised, building strong customer relationships and working in a busy environment, we'd love to hear from you.