Customer Care Specialist

Reo Group; Sydney; On-site; AUD 77,000 - 104,000; Full time

Benefits offered by this job

Onsite parking

Collaborative culture

Global organisation

Product & industry learning

Career development

Job summary

Reo Group in Silverwater is seeking a Customer Support Specialist to be the main point of contact for customers, handling enquiries, orders and providing high service levels.

You will build relationships, process orders and quotations, liaise with internal teams, and support sales growth in a manufacturing environment. This permanent, full-time role offers onsite parking and a collaborative culture.

Qualifications

• Previous experience in customer service or internal sales.
• Excellent communication and relationship-building skills.
• Strong organisational and attention to detail.
• Ability to manage multiple priorities to completion.
• Proactive, solutions-focused approach.
• Commercial awareness and customer-first mindset.
• Strong Microsoft Office skills.
• SAP or ERP experience is highly regarded.
• Experience in manufacturing/industrial environment advantageous.

Responsibilities

• Manage customer enquiries by phone and email.
• Build and maintain strong customer relationships.
• Process orders and prepare quotations.
• Follow up enquiries, quotations and orders.
• Provide product and service information.
• Resolve customer queries and issues.
• Liaise with internal teams to meet customer requirements.
• Identify opportunities to support sales growth.
• Maintain accurate customer records.

Skills

Customer service

Communication

Relationship building

Organisational skills

Attention to detail

Multitasking

Problem solving

Microsoft Office

SAP/ERP

Manufacturing experience

Tools

ERP systems

Job description

Location: Silverwater
Salary Package: $90k Base + Super
Role Highlights: Exciting opportunity for a customer-focused professional who enjoys building strong relationships, managing customer enquiries and orders, and providing a high level of service in a collaborative environment.

Our global client is a well-established manufacturing organisation seeking an experienced Customer Support Specialist to join their Silverwater team.

This is a great opportunity for a customer-focused professional who enjoys building relationships, managing enquiries and orders, solving problems and delivering exceptional service.

About the role:

Working as an integral part of the team, you will be a key point of contact for customers and will be responsible for:

• Managing customer enquiries via phone and email
• Building and maintaining strong customer relationships
• Processing customer orders and preparing quotations
• Following up enquiries, quotations and orders
• Providing product and service information
• Resolving customer queries and issues
• Liaising with internal teams to ensure customer requirements are met
• Identifying opportunities to support sales growth
• Maintaining accurate customer records and information

About you:

• Previous experience in customer service, customer support, internal sales or sales administration
• Excellent communication and relationship-building skills
• Strong organisational and attention-to-detail skills
• The ability to manage multiple priorities and follow tasks through to completion
• A proactive, solutions-focused approach
• Commercial awareness and a customer-first mindset
• Strong Microsoft Office skills
• SAP or ERP experience will be highly regarded
• Experience in a manufacturing, industrial, engineering or technical environment is advantageous

What's on offer:

• Permanent full-time position
• Silverwater location
• Onsite parking
• Supportive and collaborative company culture
• Opportunity to join a respected global organisation
• Ongoing product and industry learning
• Opportunity for career development and growth