Customer Service Coordinator

Optimal Recruitment Australia; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Bonus

Staff discounts

Job summary

Optimal Recruitment Australia seeks a highly organised and customer-focused individual to join our client's team as a Customer Coordinator. The role is a permanent full-time position based on the Northern Beaches of Sydney, handling inquiries, taking orders over the phone, and coordinating with warehouse staff.

The ideal candidate will have at least two years in a customer service or similar role, strong problem-solving abilities, and proficiency in Microsoft Office.

Qualifications

• Minimum 2 years in a customer service or similar role with a professional demeanor
• Strong problem-solving skills and the ability to resolve customer issues
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) with intermediate skills

Responsibilities

• Answer customer enquiries and take orders over the phone
• Provide exceptional customer service and resolve issues promptly
• Enter all sales orders into the Pronto system with accuracy
• Release customer orders from back order and process cash sales
• Create pro-forma invoices, consignment notes and return documentation
• Distribute price lists and process return authorities
• Coordinate with warehouse staff on dispatch and delivery

Skills

Customer service

Order processing

Data entry

Attention to detail

MS Office

Tools

Pronto

Microsoft Office

Job description

• Call Centre & Customer Service
• Customer Service
• Sydney
• Permanent / Full Time

8/9/2026

• Permanent full-time role
• Based on the Northern Beaches of Sydney
• Good salary + bonus + significant staff discounts

Our client is ASX listed and a leading distributor of audio-visual solutions for all types of installation projects in Australia and New Zealand, including professional broadcast, media and communications; defence, law enforcement and security; live sound and production; musical instruments and sound recording; residential and commercial installation; and home entertainment markets.

We are seeking a highly organised and customer-focused individual to join our client's team as a Customer Coordinator. The ideal candidate will have at least two years of proven experience in a similar role, with a strong emphasis on customer service, order processing, and administrative support. This is an exciting opportunity to contribute to the smooth running of our operations while working closely with the Operations Manager, Customer Service Team Leader, and warehouse staff.

Key Responsibilities:

• Answering customer enquiries and taking orders over the phone.
• Provide exceptional customer service and resolve customer issues in a timely and professional manner.
• Enter all Sales Orders into the Pronto system, ensuring accuracy and completeness.
• Release customer orders from back order
• Process cash sales, ensuring accurate records and up-to-date information.
• Create Pro-forma invoices, consignment notes, and return documentation.
• Assist with the distribution of price lists to customers and processing of return authorities.
• Liaise with Warehouse staff regarding dispatch of goods and ensure timely delivery.
• Assist the Operations Manager and Customer Service Team Leader with claims, credits and resolving discrepancies.

Key selection criteria:

• Customer Service Expertise(minimum 2 years) in a customer service or similar role with a high level of professionalism
• Problem-Solving skills with the ability to think critically and resolve customer issues.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook), with intermediate-level skills.
• Strong attention to detail with excellent data entry and filing abilities.
• Experience with Pronto or similar integrated systems is highly desirable but not essential. Training will be provided.

If you are customer-centric, with a strong eye for detail and have the ability to manage competing priorities effectively. You will be working in a dynamic team who have a passion for delivering exceptional service.