Receptionist - Arh Brisbane

Animal Referral Hospital; Brisbane; On-site; AUD 45,000 - 65,000; Full time

Job summary

Animal Referral Hospital is seeking a friendly receptionist to join the front desk in a fast-paced veterinary setting. You will welcome clients and their pets, handle inquiries, book appointments, and process payments with a calm, empathetic approach.

Permanent full-time or part-time roles are available with a range of shifts. The ideal candidate will excel in customer service, multitask efficiently, and contribute to a positive client experience in a busy hospital environment.

Qualifications

• Proven experience in a client services role, preferably in healthcare or veterinary settings.
• Strong communication and interpersonal skills.
• Ability to multitask and take initiative in a busy environment.
• Calm, empathetic approach when interacting with clients.

Responsibilities

• Handle a high volume of inbound calls and email enquiries.
• Manage client inquiries with professionalism and empathy.
• Welcome clients and their pets to the hospital.
• Book and manage appointments.
• Invoicing and payment handling (cash, EFTPOS; Vetpay/Zippay/Afterpay).
• Coordinate with hospital departments for seamless experiences.
• Data entry and document requests from referring vets and clients.
• Liaise with referring vets and perform ad-hoc admin duties.

Skills

Client services

Excellent communication

Multitasking

Empathy

Team player

Job description

Company Description

We are seeking an enthusiastic and friendly Full-Time or Part-time Receptionist to be part of a fast-paced environment and a welcoming face to our clients and their pets!

Our much-loved customer care team are the integral front-line of our entire hospital, and as such, are busy, busy, busy! The successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animalsand effective in your written and verbal communication with clients and other hospital staff.

About your role:

• Permanent Full-time or Part-time roles available
• A range of shifts, 6am - 4pm, 7am - 5pm, 8am - 6pm, 9am - 7pm, 11am - 9pm, 12pm - 10pm, 1pm - 11pm including occasional weekends and public holidays
• Handling a high volume of inbound calls and email enquiries
• Managing all client inquiries and concerns with professionalism and empathy
• Welcoming clients and their pets to the hospital
• Booking and managing appointments
• Invoicing and taking payments - including cash and EFTPOS
• Processing payments on Vetpay, Zippay and Afterpay
• Coordinating with other hospital departments to ensure seamless client experiences
• Data entry and requesting documents from referring vets and clients
• Liaising with referring vets
• Ad-hoc administrative duties

About you:

• Proven experience in a client services role, preferably in a healthcare or veterinary setting
• Excellent communication and interpersonal skills
• Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude
• Attention to detail
• Strong conflict resolution skills
• A calm and empathetic approach to your work
• A passion for delivering outstanding client service
• Enjoy working in an upbeat team environment with some good banter!
• Passionate about delivering an outstanding customer experience
• Excellent communication, organization and time management skills
• Thrive in a fast-paced environment