Veterinary Receptionist

West Queanbeyan Veterinary Hospital; Queanbeyan-Palerang; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Training provided

Access to Lincoln Institute

Stable roster

Penalty rates on weekends

Job summary

West Queanbeyan Veterinary Hospital in Queanbeyan NSW is seeking a warm, professional receptionist to be the first point of contact for clients and their pets. You will deliver exceptional client service and help coordinate patient visits in a busy, friendly clinic.

No veterinary reception experience is required as comprehensive training is provided. This permanent part-time role offers a stable roster, weekend shifts with penalty rates, and a supportive team in a compassionate environment.

Qualifications

• No veterinary reception experience required—we provide comprehensive training.
• Permanent part-time role with a stable weekly roster.
• No split shifts; typical finish around 6 PM with occasional weekend shifts at full penalty rates.
• Friendly, fast-paced clinic environment focusing on client and pet care.

Responsibilities

• Greet clients and manage front-desk reception duties.
• Coordinate patient visits and appointment scheduling.
• Answer phones, take bookings, and maintain records.
• Support a welcoming, professional environment for clients and their pets.

Skills

Customer service

Multitasking

Communication

Team player

Job description

West Queanbeyan Veterinary Hospital – Queanbeyan NSW

Are you looking for a role where you can make a real difference—both to pets and the people who love them? Do you enjoy helping people and want to play a pivotal role in ensuring a smooth and welcoming experience for clients and their furry companions? Or perhaps you're an experienced receptionist looking for a purposeful and rewarding career in a compassionate and supportive environment.

At West Queanbeyan Veterinary Hospital, we're looking for a warm, professional, and motivated receptionist to join our dedicated team. As the first point of contact, you will play a vital role in providing exceptional client service while ensuring the seamless coordination of patient visits. We would love to hear from you if you thrive in a friendly, fast-paced environment and love meeting new people and their pets.

Who We Are

An established, six-vet small animal practice with a strong reputation for excellence in patient care.

A team dedicated to helping people achieve the best outcomes for their pets.

A practice that values a happy, friendly, and safe work environment with a culture built on fairness, respect, and inclusion.

A workplace led by a supportive and generous employer who fosters professional integrity, clinical excellence, and continuous development for all team members.

What We Offer

• A dynamic and engaging role in a busy clinic with a varied and interesting caseload.


• A structured and supportive environment that promotes learning and growth within a collaborative and approachable team.


• A permanent part-time position with above-award wages.


• No prior veterinary reception experience required—we provide comprehensive training to set you up for success!


• Daily clinic rounds and regular team meetings to support professional development and teamwork.


• Ongoing customer service, client care, and leadership development training through our in-house programs.


• Access to self-development, leadership, and mental health support through the Lincoln Institute.


• A stable and predictable roster—19-hour workweek across two days, with a consistent day off each week. Potential for additional shifts and one or two weekend shifts per month, paid at full penalty rates. There are no split shifts and a 6:30 PM finish (the clinic closes at 6 PM).

What We’re Looking For

• A warm, approachable individual who enjoys client interaction.


• Someone who thrives in a fast-paced environment and can multitask efficiently.


• A team player with a professional and adaptable attitude.


• Strong communication skills and a 'can-do' mindset.


• Someone who values honesty, integrity, and respect in the workplace.


• A willingness to learn, grow, and contribute positively to the team.

Previous reception or customer service experience is a bonus but not essential—we are happy to train the right person!