Client Services Officer – Public Funds Administration

Victorian Government; Melbourne; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work options

Job summary

Court Services Victoria is seeking a Client Services Officer to be based in Melbourne CBD within Funds in Court. The role focuses on day-to-day client contact for persons under disability, managing fund access requests and ensuring compliance with court governance and relevant legislation.

You will balance client expectations with judiciary requirements, handling memoranda, records and relationships with stakeholders to deliver accurate, timely funds administration and support to the Senior

Qualifications

• Knowledge of legislation and court processes related to funds for persons under disability.
• Ability to manage a caseload and provide sound advice and information to clients or their representatives.
• Strong written and verbal communication skills with professional conduct.

Responsibilities

• Manage a portfolio of clients with awards up to multi-million dollars and provide timely funds administration.
• Submit well-researched memoranda with recommendations for Senior Master or Judges.
• Identify and escalate complex client issues to Senior CSO or Team Leader.
• Coordinate initial meetings with clients, carers and external stakeholders (e.g., VCAT, OPA) to achieve outcomes.
• Maintain accurate records in the Trust Management System (TMS) and support audit requirements.

Skills

Client service

Microsoft Office

Communication

Active listening

Written communication

Verbal communication

Tools

Microsoft Office

Job description

Court Services Victoria is seeking a Client Services Officer to be based in Melbourne CBD within Funds in Court. The role focuses on day-to-day client contact for persons under disability, managing fund access requests and ensuring compliance with court governance and relevant legislation.

You will balance client expectations with judiciary requirements, handling memoranda, records and relationships with stakeholders to deliver accurate, timely funds administration and support to the Senior