Funds Administration & Client Services Specialist (Hybrid)

Victorian Government; Melbourne; Hybride; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Flexible hours

Hybrid and remote work options

Parental leave

Learning and development

Résumé du poste

Court Services Victoria (CSV) is seeking a Client Support Officer within the Funds in Court (FIC) division in Melbourne. You will deliver high-quality customer service and information to clients and carers, support the administration of court-ordered funds, and back up colleagues while managing a small caseload.

The role reports to the Director Client Services and emphasizes accurate record-keeping, compliance, and stakeholder communication.

Qualifications

• Knowledge of the procedural and practical requirements of funds in Court administration and related legislation is preferred.
• Strong MS Office skills and ability to maintain accurate records and reports.
• Excellent communication and interpersonal skills, with the ability to handle sensitive conversations professionally.

Responsabilités

• Provide quality customer service and information to clients and carers.
• Support the administration of court-ordered funds and maintain client files.
• Liaise with internal and external networks to deliver funded services and information.
• Maintain records in the Trust Management System and support audit requirements.

Connaissances

MS Office

Communication

Organization

Active listening

Description du poste

Court Services Victoria (CSV) is seeking a Client Support Officer within the Funds in Court (FIC) division in Melbourne. You will deliver high-quality customer service and information to clients and carers, support the administration of court-ordered funds, and back up colleagues while managing a small caseload.

The role reports to the Director Client Services and emphasizes accurate record-keeping, compliance, and stakeholder communication.