Client Services Officer

Victorian Government; Melbourne; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work options

Job summary

Court Services Victoria is seeking a Client Services Officer to be based in Melbourne CBD within Funds in Court. The role focuses on day-to-day client contact for persons under disability, managing fund access requests and ensuring compliance with court governance and relevant legislation.

You will balance client expectations with judiciary requirements, handling memoranda, records and relationships with stakeholders to deliver accurate, timely funds administration and support to the Senior

Qualifications

• Knowledge of legislation and court processes related to funds for persons under disability.
• Ability to manage a caseload and provide sound advice and information to clients or their representatives.
• Strong written and verbal communication skills with professional conduct.

Responsibilities

• Manage a portfolio of clients with awards up to multi-million dollars and provide timely funds administration.
• Submit well-researched memoranda with recommendations for Senior Master or Judges.
• Identify and escalate complex client issues to Senior CSO or Team Leader.
• Coordinate initial meetings with clients, carers and external stakeholders (e.g., VCAT, OPA) to achieve outcomes.
• Maintain accurate records in the Trust Management System (TMS) and support audit requirements.

Skills

Client service

Microsoft Office

Communication

Active listening

Written communication

Verbal communication

Tools

Microsoft Office

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/C00404DR

• Role based in the Melbourne CBD at Funds in Court (FIC), a discrete, self-funded, administrative division of the Supreme Court of Victoria
• Opportunity to join a diverse team, managing a caseload of clients
• VPS 4 - fixed term until 30 July 2027, full-time role. Excellent opportunity for secondments

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

FIC assists the Senior Master, who is an Associate Judge of the Court, in administering and investing funds in Court for people who are under a legal disability. A person is under a legal disability if he or she is under 18 years old, or has an intellectual or physical disability, or both.

Funds may be awarded by the County Court, Magistrates' Court or the Victims of Crime Assistance Tribunal (VOCAT). People who have money administered by the Senior Master are referred to as clients of the Court.

The Senior Master becomes the legal owner of the funds, holding them in trust for people who do not have capacity to manage their own affairs. The staff at FIC provide a range of services to support the Senior Master and the administration of funds.

About the role

The Client Services Officer (CSO) is a member of the Client Services Team and is a client's day-to-day contact at Funds in Court. The CSO deals with persons under 'legal disability' including their carers, and is primarily responsible for submitting requests to access their funds, either to purchase an item, for daily expenses or for larger transactions such as house and vehicle purchases, to judicial officers for consideration.

The position must balance and negotiate such requests and expectations with requirements set by the Judiciary.

Key accountabilities include:

• Managing a portfolio of clients with awards ranging up to several million dollars providing efficient, timely and effective funds administration services for persons under disability to achieve Client Services standards. This includes providing competent and sound advice, information and guidance to clients, their representatives or family with respect to relevant legislation, processes and procedures of Funds in Court.
• Submitting well researched, comprehensive memoranda along with sound recommendations for consideration by the Senior Master, or other Associate Judges, and the Judicial Registrar.
• Identifying and escalating more serious client issues to the Senior Client Services Officer or Team Leader, as appropriate, and provide operational support to the Team to enhance service delivery.
• Coordinating and conducting initial meetings with clients and interested parties both in the office or in the client's home, as may be required. This includes initiating, maintaining and developing relationships with external stakeholders such as VCAT and OPA through attendance at meetings and hearings to achieve desired outcomes.
• Maintaining current, accurate records in the Trust Management System (TMS), and meet relevant audit requirements.

About you

• Knowledge of relevant legislation, particularly the Supreme Court Act 1986, Trustee Act 1958, the Guardianship and Administration Act 2019, the Charter of Human Rights and Responsibilities Act 2006, of th e Rules of Court, as it impacts upon the administration of funds in Court for persons under disability.
• Familiarity with the National Standards for Disability Services.
• Ability to have difficult conversations whilst being sensitive to client needs.
• Active listening skills and well developed, professional written and verbal communication skills.
• Sound experience and advanced skills in the use of the Microsoft Office suite of applications.

Please review the attached position description for further details.

Why work at Court Services Victoria

• Purpose & Public Impact
• Work that contributes to the wellbeing of Victorians and the public good
• Strong alignment with public service motivation and meaningful work
• Flexible & Modern Work
• Flexible hours, hybrid and remote work options
• Leave provisions (including purchased leave and generous parental leave)
• Access to learning, leadership development, and internal mobility across the VPS
• Opportunities to build broad, transferable public sector capability
• Strong commitment to VPS values, integrity, and accountability
• Emphasis on diversity, equity, inclusion, and psychological safety

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

Applications close Thursday 5 November 2026 at 11.59pm