Administrative Support Officer

Court Services Victoria; Melbourne; Hybride; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible hours

Hybrid and remote work options

Purchased leave and parental leave

Résumé du poste

Court Services Victoria is seeking an Administrative Support Officer to join the Client Services Team within Funds in Court (FIC). You will deliver high-quality, customer-focused administrative and operational support for funds paid into Court for persons under disability and coordinate tasks across Client Services.

The role reports to the Director Client Services via the Team Leader and involves handling sensitive information with confidentiality, preparing documentation such as Court Orders,

Qualifications

• Demonstrated experience providing administrative or operational support.
• Ability to deliver high-quality, professional, customer focussed, administrative services.
• Ability to maintain a high level of accuracy and confidentiality.
• Experience in the trustee industry would be highly regarded.

Responsabilités

• Coordinate administrative functions across Client Services for persons under disability.
• Provide operational support to Client Services Officers with preparation of correspondence and documentation (Court Orders, Memoranda).
• Prepare and present quality reports and statistics; maintain documentation and databases or reporting systems.
• Maintain knowledge of the Senior Master’s procedures as they impact administration of funds in Court for persons under disability.
• Handle a range of clients, including those with sensitive issues, with professionalism and discretion.

Connaissances

Administrative support

Customer service

Confidentiality

Trustee industry knowledge

Description du poste

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'. Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

Funds in Court

Funds in Court [FIC] is a discrete, self-funded, administrative division of the Supreme Court of Victoria. FIC assists the Senior Master, who is an Associate Judge of the Court, in administering and investing funds in Court for people who are under a legal disability. A person is under a legal disability if he or she is under 18 years old, or has an intellectual or physical disability, or both. Funds may be awarded by the County Court, Magistrates' Court or the Victims of Crime Assistance Tribunal (VOCAT). People who have money administered by the Senior Master are referred to as “clients” of the Court. The Senior Master becomes the “legal owner” of the funds, holding them in trust for people who do not have capacity to manage their own affairs. The staff at FIC provide a range of services to support the Senior Master and the administration of funds.

About The Role

The Administrative Support Officer is a member of the Client Services Team and is accountable for providing quality customer service, project and operational support for the effective administration of funds paid into Court for persons under a legal disability. This role coordinates administrative functions across the Client Services section of FIC. The position reports to the Director Client Services via the Team Leader.

Key Accountabilities Include

• Coordinating administrative functions across Client Services for persons under disability, as delegated by the Team Leader and/or Director Client Services.
• Providing operational support to Client Services Officers with the preparation of correspondence and other documentation, such as Court Orders and Memoranda.
• Preparing and presenting quality reports and statistics; maintaining proper documentation and creating and maintaining databases or reporting systems.
• Maintaining a working knowledge of the procedural and practical requirements of the Senior Master (who is an Associate Judge), as they impact upon the administration of funds in Court for persons under disability.
• Effectively dealing with a range of clients who may display challenging behaviours, such as persons with an acquired brain injury, or those presenting with very sensitive issues such as young persons who have been victims of crime.

About You

• Demonstrated experience providing administrative or operational support.
• Ability to deliver high-quality, professional, customer focussed, administrative services.
• Ability to maintain a high-level of accuracy and confidentiality.
• Experience in the trustee industry would be highly regarded.

Please review the attached position description for further details.

Why work at Court Services Victoria

• Purpose & Public Impact
• Work that contributes to the wellbeing of Victorians and the public good
• Strong alignment with public service motivation and meaningful work
• Flexible & Modern Work
  • Flexible hours, hybrid and remote work options
  • Leave provisions (including purchased leave and generous parental leave)
  • Career Development & Mobility
  • Access to learning, leadership development, and internal mobility across the VPS
  • Opportunities to build broad, transferable public sector capability
  • Values‑Led & Inclusive Culture
    • Strong commitment to VPS values, integrity, and accountability
    • Emphasis on diversity, equity, inclusion, and psychological safety

Other Information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply. We aim to create a workforce that reflects the community in which we live. If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct