Funds in Court: Client Services Officer

Court-Services-Victoria; Victoria; Hybride; AUD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Public sector benefits

Résumé du poste

Court Services Victoria seeks a Client Services Officer to be the day-to-day contact for clients under disability accessing funds in Court. You will submit requests, negotiate with applicants and judicial officers, and coordinate with external stakeholders to achieve outcomes.

You will maintain Trust Management System records, provide guidance on applicable legislation, and build relationships with clients, carers and partners while delivering timely funds administration.

Qualifications

• Knowledge of the Supreme Court Act 1986 and related acts.
• Familiarity with the National Standards for Disability Services.
• Strong written and verbal communication skills.
• Experience with Microsoft Office suite.

Responsabilités

• Manage a portfolio of clients with awards up to millions of dollars, delivering timely funds administration.
• Prepare memoranda and recommendations for Senior Master, or other Associate Judges, and the Judicial Registrar.
• Identify and escalate major client issues to senior staff and support the team to improve service delivery.
• Coordinate initial meetings with clients and stakeholders, including external bodies like VCAT and OPA.

Connaissances

Legislation knowledge

Communication skills

Active listening

Office software

Stakeholder engagement

Outils

Trust Management System (TMS)

Description du poste

Court Services Victoria seeks a Client Services Officer to be the day-to-day contact for clients under disability accessing funds in Court. You will submit requests, negotiate with applicants and judicial officers, and coordinate with external stakeholders to achieve outcomes.

You will maintain Trust Management System records, provide guidance on applicable legislation, and build relationships with clients, carers and partners while delivering timely funds administration.