Customer Support Officer- Port Macquarie

Hearing; Port Macquarie; Híbrido; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

15.4% superannuation

Paid parental leave

Employee benefits

Descripción de la vacante

Hearing Australia Port Macquarie is seeking a Customer Support Officer to provide friendly, client‑centred service and support to clients of diverse backgrounds. The role involves managing outbound service calls, handling inbound enquiries, and working with a computerised client database and appointment system.

You will perform a range of administration tasks, data entry and records management, and build strong relationships with the public.

Formación

• Excellent communication skills and the ability to develop relationships with clients and the public.
• Passion for providing exceptional customer service in every interaction.
• Experience in sales, customer service or call centres is ideal but not essential.
• Experience in various office administration tasks and eagerness to learn more about the business complex aspects.
• Ability to work with limited supervision and take initiative in daily tasks.
• Confidence with computers and learning new programs/applications.

Responsabilidades

• Manage outbound service calls and handle inbound enquiries.
• Liaise with clients from diverse backgrounds, including elderly and multicultural groups.
• Work daily with a computerised client database and electronic appointment booking system.
• Perform a wide range of administration tasks including data entry and records management.

Conocimientos

Strong communication

Customer service oriented

Call centre experience

Office administration

Self-motivation

Computer skills

Descripción del empleo

Customer Support Officer - Port Macquarie

Job Location: Port Macquarie

Permanent, full-time position

Hybrid working arrangements

Your opportunity

As a Customer Support Officer, you'll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you'll also love the feeling of helping children and adults who need us. Here's how you'll do it:

• You'll manage outbound service calls and deal with inbound enquiries
• You'll liaise extensively with our clients, many of whom are elderly and come from multicultural & Aboriginal and Torres Strait Islander backgrounds
• You'll work daily with a computerised client database and electronic appointment booking system
• You'll also be responsible for a wide variety of administration tasks including data entry and records management

What you'll bring

We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You'll bring:

• Excellent communication skills with the ability and interest to develop great relationships with our client and the general public
• Passion for providing exceptional customer service in every interaction
• Previous experience in sales, customer service or in a Call Centre – ideal but not essential
• Experience in a variety of office administration tasks and enthusiasm to learn more of the complex aspects of our business
• An ability to work with limited supervision & demonstrate initiative when managing day to day responsibilities.
• Confidence in using computers & learning new programs/applications

Why Hearing Australia?

There's so much to love about a role with us. But our people say there's three things that set us and their careers apart. They're about:

• How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you'll know you're making a contribution that really means something
• Who we work with: Here, you'll support and empower clients of all backgrounds. That's what drives our teams and what makes them so special
• Where we're going next: As our industry evolves, we're committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you?

As a Customer Support Officer, you'll know that every day, your work is helping children and adults who need us. Just ask Ebonie one of our dedicated Customer Service Officers about why they choose to work with us:

"I think care is why most of us come to work. It's knowing we can do our bit to make life a little easier for our clients."

You’ll also enjoy a range of benefits, including:

• Attractive salary package includes a generous 15.4% superannuation
• Paid parental leave
• Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)