Administration Officer - See Hear Speak

See Hear Speak; Newcastle-Maitland; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Supportive team environment

Family-focused practice

Opportunity for growth

Job summary

See Hear Speak is a growing psychology and allied health practice located in Speers Point. We are seeking an organised, tech-confident Administration Officer who enjoys helping families and delivering high-quality service.

You will support clinicians, manage bookings, handle payments, and maintain records in a confidential healthcare environment. Join a warm, professional team focused on children, young people and families.

Qualifications

• Solid administration experience with attention to detail.
• Professional maturity, discretion and sound judgment.
• Highly organised with ability to manage competing priorities.

Responsibilities

• Answering client phone and email enquiries.
• Intake and referral of clients.
• Managing client bookings and appointment scheduling.
• Providing administrative support to clinicians.
• Processing payments and invoices.
• Maintaining accurate client information and records.
• General office administration.
• Assisting with office projects and other administrative tasks as needed.

Skills

Administration experience

Attention to detail

Excellent communication

Organised

Team collaboration

Tools

Microsoft Office

Job description

We are looking for an organised, technology-confident, and people-focused Administration Officer who genuinely enjoys working with people and takes pride in providing a high standard of service. The ideal person will bring professional maturity, initiative, excellent communication skills and a positive, team-focused attitude. They will be confident managing a range of administrative responsibilities, comfortable using technology and willing to learn new systems and processes in a supportive environment. They will be someone who is warm and approachable when interacting with families, while also understanding the importance of professionalism, confidentiality and attention to detail in a healthcare setting.

Key responsibilities

• Answering client phone and email enquiries
• Intake and referral of clients
• Managing client bookings and appointment scheduling
• Providing administrative support to clinicians
• Processing payments and invoices
• Maintaining accurate client information and records
• General office administration
• Assisting with office projects and other administrative tasks as needed

About you

• Have solid administration experience and understand the importance of attention to detail
• Demonstrate professional maturity, sound judgement and discretion
• Be highly organised and able to manage competing priorities in a busy environment
• Have excellent written, verbal, and interpersonal communication skills
• Have a warm, professional telephone manner and enjoy working with people
• Be confident using technology and willing to learn new systems and software
• Take initiative and be comfortable working independently while contributing positively to a team
• Be reliable, dependable, and able to follow tasks through to completion
• Remain calm, solution-focused, and professional when things become busy or unexpected issues arise
• Have a high level of attention to detail

About us

See Hear Speak is a growing psychology and allied health practice specialising in working with children, young people and families. Our office is conveniently located in Speers Point, just a short walk from Lake Macquarie and Speers Point Park. We have an excellent team and a positive, supportive workplace culture. We are a child and young person-focused team that connects and engages families in growing skills and wisdom for life. We also understand the importance of engaging with and respecting the community around us.

• A supportive and welcoming team environment
• The opportunity to work within a family-focused psychology and allied health practice
• A role where your work directly contributes to supporting children, young people, and families
• Ongoing opportunities to learn and develop your administrative skills
• Potential for additional hours and growth within the role