Client Services Officer

Belbaker Bus Charter; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Belbaker Bus Charter is seeking an experienced Client Services Officer to coordinate customer enquiries and bookings from initial enquiry through to service delivery. You will work closely with Sales, Logistics, Scheduling and Driving teams to ensure every service is delivered safely, efficiently and to the required standard.

This hands-on role suits someone who thrives in a busy operational environment, builds strong customer relationships, and pays close attention to details to ensure accurate

Qualifications

• Experience in a customer service, sales, operations or similar role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Ability to manage multiple bookings, customers and priorities.
• Professional and customer-focused approach.
• Confidence dealing with customers by phone and email.
• Good computer skills and experience with Microsoft Office.
• Ability to work effectively with different teams and stakeholders.

Responsibilities

• Respond to customer enquiries and provide professional and timely service.
• Prepare and coordinate quotations, bookings, and service confirmations.
• Develop strong ongoing relationships with customers and key clients.
• Coordinate customer requirements with Sales, Operations and Scheduling teams.
• Ensure bookings contain accurate and complete service information.
• Liaise with customers regarding changes, special requirements and operational matters.
• Monitor bookings through to completion and follow up where required.
• Identify opportunities to improve customer service and business processes.
• Assist with the coordination of charter, school, corporate, rail replacement and other passenger transport services.
• Maintain accurate booking, customer and service information.
• Assist with resolving customer enquiries, concerns and service issues.
• Work closely with the Operations team to ensure customer expectations align with operational requirements.
• Support the Sales team with administration, reporting and follow-up activities.
• Identify opportunities for additional services and support business development activities.
• Contribute to maintaining high standards of safety, service and professionalism.
• Undertake other administrative and coordination duties as required.

Skills

Customer service

Communication

Organisational skills

Problem-solving

Team collaboration

MS Office

Tools

Microsoft Office

Job description

Belbaker Bus Charter is an established Queensland coach and passenger transport operator providing a diverse range of transport services across South East Queensland and beyond.

Our business delivers charter, school, corporate, rail replacement, healthcare and other passenger transport services. With a strong focus on safety, reliability and customer service, our people play an important role in ensuring every service is delivered professionally and efficiently.

We are currently seeking an experienced Client Services Officer to join our team and support the continued growth of our business.

About the Role

The Client Services Officer will be responsible for coordinating customer enquiries and bookings from initial enquiry through to service delivery, while working closely with our Sales, Logistics, Scheduling and Driving teams.

This is a hands-on coordination role suited to someone who enjoys working in a busy operational environment, building strong customer relationships, and making sure the details are right.

You will be a key point of contact for customers and will help ensure that what has been sold to the customer can be delivered safely, efficiently and to the required standard.

Key Responsibilities

• Respond to customer enquiries and provide professional and timely service
• Prepare and coordinate quotations, bookings, and service confirmations
• Develop strong ongoing relationships with customers and key clients
• Coordinate customer requirements with Sales, Operations and Scheduling teams
• Ensure bookings contain accurate and complete service information
• Liaise with customers regarding changes, special requirements and operational matters
• Monitor bookings through to completion and follow up where required
• Identify opportunities to improve customer service and business processes
• Assist with the coordination of charter, school, corporate, rail replacement and other passenger transport services
• Maintain accurate booking, customer and service information
• Assist with resolving customer enquiries, concerns and service issues
• Work closely with the Operations team to ensure customer expectations align with operational requirements
• Support the Sales team with administration, reporting and follow-up activities
• Identify opportunities for additional services and support business development activities
• Contribute to maintaining high standards of safety, service and professionalism
• Undertake other administrative and coordination duties as required

About You

We are looking for someone who is organised, commercially aware and genuinely enjoys working with customers.

You will ideally have:

• Previous experience in a customer service, sales, operations or similar role
• Excellent communication and interpersonal skills
• Strong attention to detail and organisational skills
• The ability to manage multiple bookings, customers and priorities at the same time
• Strong problem-solving and decision-making skills
• A professional and customer-focused approach
• Confidence dealing with customers by phone and email
• Good computer skills and experience with Microsoft Office
• The ability to work effectively with different teams and stakeholders
• A practical understanding of the importance of operational requirements, safety and compliance
• The ability to remain calm and solutions-focused in a busy environment
• Experience in transport, logistics, tourism, hospitality, events or another operational service environment will be highly regarded.

What We Offer

• Join an established and growing Queensland transport business
• A varied role where no two days are the same
• Opportunity to work closely with Sales and Logistics
• Supportive and professional working environment
• Opportunity to develop your skills across sales, customer service and transport operations
• A role where your contribution directly impacts our customers and the success of the business

Belbaker Bus Charter is an equal opportunity employer.