Customer Service & Admin Coordinator - Transport

Bus Queensland; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

Bus Queensland invites an experienced receptionist/customer service officer to join our Park Ridge team in Brisbane, providing essential front-desk and customer service support for charter bookings, quotations and invoicing. The role emphasizes accurate reporting, policy compliance and high-quality passenger interactions in a busy transport environment.

The successful candidate will value teamwork, demonstrate excellent communication, and contribute to a respectful, supportive culture across our

Qualifications

• Excellent interpersonal and communication skills.
• Highly organised with a focus on attention to detail.
• Ability to work autonomously and as part of a team.
• Experience in passenger transport industry preferred but not essential.

Responsibilities

• Processing charter quotations, bookings and invoices
• Compliance with company purchasing policy
• Farebox revenue reconciliation
• Investigate complaints in accordance with company process and in timely manner
• Completion of monthly reports
• Administration support
• Other duties as required

Skills

Interpersonal skills

Attention to detail

Autonomy

Teamwork

Job description

Bus Queensland invites an experienced receptionist/customer service officer to join our Park Ridge team in Brisbane, providing essential front-desk and customer service support for charter bookings, quotations and invoicing. The role emphasizes accurate reporting, policy compliance and high-quality passenger interactions in a busy transport environment.

The successful candidate will value teamwork, demonstrate excellent communication, and contribute to a respectful, supportive culture across our