Operations and Charter Coordinator

Port Stephens Coaches; Newcastle; On-site; AUD 43,000 - 62,000; Full time

Benefits offered by this job

Permanent, full‑time employment

On‑the‑job training

On‑call allowances

Superannuation

Job summary

Port Stephens Coaches is seeking an organised Operations & Charter Coordinator to join our Sandgate Depot. This role blends daily transport operations with charter bookings and customer service to ensure services run safely, efficiently and on schedule.

You will coordinate drivers, respond to operational challenges, support scheduling and assist the Charter team with enquiries and bookings, while liaising with multiple teams to deliver smooth service.

Qualifications

• Strong organisational and coordination skills.
• Excellent communication with drivers, customers and colleagues.
• High attention to detail in bookings and schedules.
• Solutions-focused and adaptable when plans change.
• Good computer skills and willingness to learn new systems.
• Positive attitude and strong work ethic.
• Experience in transport or logistics advantageous.

Responsibilities

• Assist with daily coordination of drivers, vehicles and transport services.
• Act as main contact for drivers; respond to operational queries and timetable changes.
• Support driver scheduling, rostering and timesheet administration.
• Assist Charter team with customer enquiries, quotations, bookings and transport arrangements.
• Coordinate charter bookings with customers to ensure delivery.
• Collaborate with Operations, Charter, Workshop and Administration teams for smooth service.
• Support management of operational incidents and customer feedback.
• Undertake bus driving duties when required.

Skills

Organisational skills

Communication skills

Attention to detail

Problem solving

Computer literacy

Team player

Transport knowledge

MS Office

Tools

MS Office

Job description

Join our team and help keep our operations running smoothly!

About us

For more than 60 years, Port Stephens Coaches has been delivering safe, reliable and professional passenger transport throughout Port Stephens, Newcastle, the Hunter Valley and beyond. As a proud third-generation family business, we've been connecting communities since 1957. From getting students safely to school each day to operating coach tours across Australia, we are committed to providing every passenger with a premium travel experience.

The opportunity

We're looking for an organised, proactive and adaptable Operations & Charter Coordinator to join our team at our Sandgate Depot.

This is a varied, hands‑on role combining day‑to‑day transport operations with charter bookings and customer service. You'll work closely with our Operations and Charter teams to coordinate drivers, respond to operational challenges and help ensure our services run safely, efficiently and on schedule.

If you enjoy a fast‑paced environment, are a natural problem solver and like the idea of no two days being the same, we'd love to hear from you.

About the role

Reporting to and working alongside our Operations team, your responsibilities will include:

• Assisting with the daily coordination of drivers, vehicles and transport services.
• Acting as a key point of contact for drivers, responding to operational queries, breakdowns, timetable changes and unexpected issues.
• Supporting driver scheduling, rostering and timesheet administration.
• Assisting the Charter team with customer enquiries, quotations, bookings and transport arrangements.
• Liaising with customers to ensure charter bookings are accurately coordinated and delivered.
• Working closely with our Operations, Charter, Workshop and Administration teams to ensure smooth service delivery.
• Supporting the management of operational incidents, customer feedback and service‑related issues.
• Undertaking bus driving duties when required to assist with operational coverage.

The role also involves participation in an on‑call roster, generally one week in every four, with an additional, generous on‑call allowance payable.

About you

We're looking for someone who enjoys working with people, thrives in a busy environment and can think on their feet.

To succeed in this role, you’ll bring:

• Strong organisational and coordination skills, with the ability to manage competing priorities.
• Excellent communication and interpersonal skills, with confidence dealing with drivers, customers and colleagues.
• High attention to detail, particularly when managing bookings, schedules and customer requirements.
• A practical, solutions‑focused approach and the ability to adapt when plans change.
• Good computer skills and confidence learning new systems.
• A positive attitude, strong work ethic and willingness to support the team wherever needed.
• An understanding of transport or logistics operations would be advantageous, but is not essential.

You must also hold, or be willing to obtain, an HR driver’s licence and NSW Bus Driver Authority, as you’ll be required to undertake bus driving duties when operationally necessary.

Previous experience in bus or coach operations, transport coordination, scheduling or charter bookings would be highly regarded. However, we’re equally interested in applicants with transferable skills and the right attitude.

What's on offer?

$38 per hour + superannuation.

• Permanent, full‑time employment (40 hours per week) with an established local transport operator.
• A varied role with exposure to both transport operations and charter coordination.
• A supportive and experienced team who will help you learn the business.
• On‑the‑job training and opportunities to develop your skills.
• Additional allowances for participation in the on‑call roster.
• The opportunity to make a real contribution to the day‑to‑day operations of a busy transport business.

Interested?

If you're organised, adaptable and enjoy solving problems in a busy team environment, we'd love to hear from you.

Got Questions? Please email ********@skildare.com.au.

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