Administration Officer

Australia Wide Coaches Pty; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Australia Wide Coaches Pty is seeking an administration/customer service professional to support daily operations in NSW. You will handle calls, emails, quotations, bookings, and data entry, ensuring accurate records and timely processing of payments.

The role offers on-site work within a friendly, family-owned team. Ideal candidates will have prior admin or customer service experience, strong communication, and excellent organisational skills.

Qualifications

• Experience in an administration or customer service role.
• Excellent written and verbal communication.
• Excellent organisational skills and attention to detail.
• Able to multitask and prioritise workloads in a busy environment.
• Proficient with computers and Microsoft Office.

Responsibilities

• Answer incoming calls and respond to customer enquiries.
• Manage emails and general correspondence.
• Prepare quotations and process charter bookings.
• Liaise with customers regarding bookings and travel requirements.
• Maintain accurate booking information and records.
• Process payments and invoicing; general administration.
• Data entry, filing and maintaining office records.
• Assist management and other team members with general administrative tasks.

Skills

Customer service

Communication

Organisational skills

Multitasking

Attention to detail

Independent worker

Tools

Microsoft Office

Job description

Your day-to-day responsibilities will include answering incoming calls and responding to customer enquiries, managing emails and general correspondence, preparing quotations and processing charter bookings, liaising with customers regarding their bookings and travel requirements, maintaining accurate booking information and records, processing payments, invoicing and general administration, data entry, filing and maintaining office records, and assisting management and other team members with general administrative tasks.

Key responsibilities

• Answering incoming calls and responding to customer enquiries
• Managing emails and general correspondence
• Preparing quotations and processing charter bookings
• Liaising with customers regarding their bookings and travel requirements
• Maintaining accurate booking information and records
• Processing payments, invoicing and general administration
• Data entry, filing and maintaining office records
• Assisting management and other team members with general administrative tasks

About you

• Has previous experience in an administration or customer service role
• Is friendly, professional and confident communicating with customers
• Has excellent organisational skills and attention to detail
• Can multitask, prioritise workloads and work well in a busy environment
• Is confident using computers and Microsoft Office
• Has excellent written and verbal communication skills
• Is reliable, proactive and willing to learn
• Can work independently while also being part of a team

About us

• Australia Wide Coaches is a well-established, family-owned coach company providing charter services, corporate travel, school transport and regional passenger services across NSW.
• A full-time position with an established, family-owned business
• A friendly and supportive team environment
• A varied role where no two days are quite the same
• On-the-job training and the opportunity to develop new skills
• The opportunity to be part of a growing business operating across NSW