Office Administration & Customer Service Coordinator – Bus Transport

85109647476; City of Knox; On-site; AUD 34,440,000 - 48,216,000; Part time

Job summary

Quest Coaches is seeking a hands-on Office Administration and Customer Service Coordinator to support daily operations at our Ferntree Gully base. You will handle data entry, phone inquiries, bookings, quotes, invoices, and liaise with drivers and clients.

The role requires organisational skills, reliability, and strong communication. You will assist with payroll and basic bookkeeping, using Microsoft Office and Excel, and you must be comfortable in a busy transport environment.

Qualifications

• Experience in office administration is required.
• Organised, reliable and detail-oriented.
• Excellent communication and customer service skills.
• Confident using computers, email and Excel.
• Able to work independently in a busy environment.

Responsibilities

• General office administration and data entry.
• Answer phone calls and respond to emails.
• Handle customer enquiries and bookings.
• Prepare quotes and invoices.
• Assist with payroll and basic bookkeeping.
• Support management with admin tasks.

Skills

Office administration

Data entry

Customer service

Attention to detail

Communication

Tools

Microsoft Office

Excel

Job description

Office Administration & Customer Service Coordinator – Bus Transport

Job Type: Contract position | Part time position

Job Description

OFFICE ADMINISTRATION Quest Coaches is a proudly Australian-owned and operated bus charter and school transport company based in Ferntree Gully, Melbourne. We are looking for an experienced and reliable Office Administration person to join our team.

About the role This is a hands-on office administration position supporting the day-to-day administration of our business. Your responsibilities will include:

• General office administration and data entry
• Answering phone calls and responding to emails
• Customer enquiries and bookings

• Preparing quotes and invoices
• Following up outstanding accounts
• Filing and maintaining accurate records

• Liaising with clients, drivers and suppliers
• Assisting with payroll and basic bookkeeping administration
• Supporting management with general administrative tasks

Using computer systems and Microsoft Office/Excel About you We are looking for someone who:

• Has previous office administration experience
• Is organised, reliable and attention to detail
• Has excellent communication and customer service skills

• Is confident using computers, email and Excel
• Can work independently and manage competing priorities
• Is comfortable working in a busy environment

• Has a positive, professional and friendly attitude
• Previous experience in transport, logistics or a similar industry would be an advantage ?If you are an experienced administrator looking for a long-term position with a growing local business, we would love to hear from you.