Charter Booking & Client Services Coordinator

Belbaker Bus Charter; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Belbaker Bus Charter is seeking an experienced Client Services Officer to coordinate customer enquiries and bookings from initial enquiry through to service delivery. You will work closely with Sales, Logistics, Scheduling and Driving teams to ensure every service is delivered safely, efficiently and to the required standard.

This hands-on role suits someone who thrives in a busy operational environment, builds strong customer relationships, and pays close attention to details to ensure accurate

Qualifications

• Experience in a customer service, sales, operations or similar role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Ability to manage multiple bookings, customers and priorities.
• Professional and customer-focused approach.
• Confidence dealing with customers by phone and email.
• Good computer skills and experience with Microsoft Office.
• Ability to work effectively with different teams and stakeholders.

Responsibilities

• Respond to customer enquiries and provide professional and timely service.
• Prepare and coordinate quotations, bookings, and service confirmations.
• Develop strong ongoing relationships with customers and key clients.
• Coordinate customer requirements with Sales, Operations and Scheduling teams.
• Ensure bookings contain accurate and complete service information.
• Liaise with customers regarding changes, special requirements and operational matters.
• Monitor bookings through to completion and follow up where required.
• Identify opportunities to improve customer service and business processes.
• Assist with the coordination of charter, school, corporate, rail replacement and other passenger transport services.
• Maintain accurate booking, customer and service information.
• Assist with resolving customer enquiries, concerns and service issues.
• Work closely with the Operations team to ensure customer expectations align with operational requirements.
• Support the Sales team with administration, reporting and follow-up activities.
• Identify opportunities for additional services and support business development activities.
• Contribute to maintaining high standards of safety, service and professionalism.
• Undertake other administrative and coordination duties as required.

Skills

Customer service

Communication

Organisational skills

Problem-solving

Team collaboration

MS Office

Tools

Microsoft Office

Job description

Belbaker Bus Charter is seeking an experienced Client Services Officer to coordinate customer enquiries and bookings from initial enquiry through to service delivery. You will work closely with Sales, Logistics, Scheduling and Driving teams to ensure every service is delivered safely, efficiently and to the required standard.

This hands-on role suits someone who thrives in a busy operational environment, builds strong customer relationships, and pays close attention to details to ensure accurate