Receptionist / Customer Service Officer

Bus Queensland; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

Bus Queensland invites an experienced receptionist/customer service officer to join our Park Ridge team in Brisbane, providing essential front-desk and customer service support for charter bookings, quotations and invoicing. The role emphasizes accurate reporting, policy compliance and high-quality passenger interactions in a busy transport environment.

The successful candidate will value teamwork, demonstrate excellent communication, and contribute to a respectful, supportive culture across our

Qualifications

• Excellent interpersonal and communication skills.
• Highly organised with a focus on attention to detail.
• Ability to work autonomously and as part of a team.
• Experience in passenger transport industry preferred but not essential.

Responsibilities

• Processing charter quotations, bookings and invoices
• Compliance with company purchasing policy
• Farebox revenue reconciliation
• Investigate complaints in accordance with company process and in timely manner
• Completion of monthly reports
• Administration support
• Other duties as required

Skills

Interpersonal skills

Attention to detail

Autonomy

Teamwork

Job description

Our company specialises in providing School and Urban bus services in Southeast of Queensland an experienced Receptionist / Customer Service Officer to join our Park Ridge based team.

Culture is critical in the success of our business. We entrust our people; we are respectful and supportive. We lead to inspire each other to enjoy their work and impart that enjoyment onto our customers.

About the role

• Processing charter quotations, bookings and invoices
• Compliance with company purchasing policy
• Farebox revenue reconciliation
• Investigate complaints in accordance with company process and in timely manner
• Completion of monthly reports
• Administration support
• Other duties as required

About you

• Excellent interpersonal and communication skills
• Highly organised with a focus on attention to detail
• Ability to work autonomously and as part of a team
• Experience in passenger transport industry preferred but not essential.