Assistant Manger

CAVBUS Group Logan Coaches; Logan City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company Vehicle

Mobile Phone

Laptop

Job summary

Cavbus Group is seeking an experienced Assistant Manager to join our team in Logan City, Queensland. You will support the General Manager, oversee daily bus operations, manage government and school transport contracts, and help ensure safety, reliability and high service standards.

Ideal candidates will have transport operations or contract management experience, strong leadership and communication skills, and the ability to handle diverse stakeholders including drivers, schools and government

Qualifications

• Previous experience in transport operations, logistics, contract management or a similar supervisory or management role.
• Strong leadership skills and the ability to work effectively with a diverse team.
• Excellent communication and interpersonal skills, including the confidence to have difficult conversations when required.
• Experience handling customer complaints and resolving issues fairly and professionally.
• Strong organisational skills, sound judgement and the ability to prioritise competing demands.
• The ability to build effective working relationships with drivers, schools, parents, government representatives and management.
• Good computer skills and confidence with administrative systems, reporting and documentation.
• A strong commitment to workplace health and safety, compliance and service quality.
• Experience in the bus or passenger transport industry, particularly with government or school transport contracts, will be highly regarded.

Responsibilities

• Support the General Manager with the day-to-day management of bus operations across the business.
• Oversee the delivery of government transport contracts and private school bus contracts, ensuring service requirements are met.
• Maintain positive working relationships with government representatives, school principals and school administration staff.
• Communicate with parents and caregivers regarding student transport, service concerns and complaints, handling matters professionally and sensitively.
• Investigate and manage complaints, incidents and operational issues, ensuring appropriate follow-up and resolution.
• Liaise with bus drivers, mechanics and office staff to coordinate daily operations addressing issues as they arise.
• Organise and lead driver toolbox meetings, communicating operational updates, safety requirements and company expectations along with our WHS Partner.
• Support driver performance, accountability and compliance with company policies and procedures.
• Assist with safety, risk management, incident reporting and compliance with relevant legislation and contract requirements.
• Monitor service delivery and identify opportunities to improve operational efficiency and customer satisfaction.
• Assist the General Manager with reporting, operational planning and other management duties as required.

Job description

Reporting line: Reports directly to the General Manager.

About Us

Cavbus Group is a family-owned transport business providing reliable and safe passenger transport services across South East Queensland.

We take pride in delivering safe, reliable and customer-focused services to our communities, schools and government partners.

About the Role

We are seeking an experienced and motivated Assistant Manager to join our team.

Working closely with and supporting the General Manager, you will help oversee daily operations, manage key government and private school transport contracts, support our employees and ensure we continue to deliver safe, reliable and professional transport services.

This is a hands-on role suited to someone who enjoys working with people, solving problems, managing competing priorities and building positive relationships with staff, schools, parents and government stakeholders.

Key Responsibilities

Support the General Manager with the day-to-day management of bus operations across the business.

Oversee the delivery of government transport contracts and private school bus contracts, ensuring service requirements are met.

Maintain positive working relationships with government representatives, school principals and school administration staff.

Communicate with parents and caregivers regarding student transport, service concerns and complaints, handling matters professionally and sensitively.

Investigate and manage complaints, incidents and operational issues, ensuring appropriate follow-up and resolution.

Liaise with bus drivers, mechanics and office staff to coordinate daily operations addressing issues as they arise.

Organise and lead driver toolbox meetings, communicating operational updates, safety requirements and company expectations along with our WHS Partner.

Support driver performance, accountability and compliance with company policies and procedures.

Assist with safety, risk management, incident reporting and compliance with relevant legislation and contract requirements.

Monitor service delivery and identify opportunities to improve operational efficiency and customer satisfaction.

Assist the General Manager with reporting, operational planning and other management duties as required.

About You

We are looking for someone who is confident, approachable, organised and capable of managing a busy operational environment.

You will ideally have:

Previous experience in transport operations, logistics, contract management or a similar supervisory or management role.

Strong leadership skills and the ability to work effectively with a diverse team.

Excellent communication and interpersonal skills, including the confidence to have difficult conversations when required.

Experience handling customer complaints and resolving issues fairly and professionally.

Strong organisational skills, sound judgement and the ability to prioritise competing demands.

The ability to build effective working relationships with drivers, schools, parents, government representatives and management.

Good computer skills and confidence with administrative systems, reporting and documentation.

A strong commitment to workplace health and safety, compliance and service quality.

Experience in the bus or passenger transport industry, particularly with government or school transport contracts, will be highly regarded.

What We Offer

An opportunity to work closely with the General Manager in a key operational leadership role.

A varied and rewarding position where you can make a real difference to the business and the communities we serve.

The opportunity to contribute ideas, improve processes and support the ongoing success of our operations.

Company Vehicle, Mobile Phone and Laptop