Front Desk & Client Services Specialist

Relationships-Australia-Nt; Darwin; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

5 weeks annual leave

Leave loading 17.5%

Christmas closure days

PD funding up to $3,000

Employee Assistance Program

Wellness Day

Meal & entertainment benefits $2,650

Job summary

Relationships Australia NT is seeking a Client Services Officer to welcome clients and provide reception, telephone and admin support across the organisation. You will help clients navigate services, manage appointments and maintain front office operations with care and professionalism.

The role requires strong communication, organisational skills and sensitivity when working with distressed or vulnerable individuals, plus experience in busy service environments.

Qualifications

• Demonstrated experience in administrative or client service support within a busy environment.

Responsibilities

• Providing a welcoming reception service and responding to incoming telephone enquiries.
• Assisting clients to understand available services, fee structures and payment options.
• Coordinating client appointments and maintaining accurate records, statistics and client information.
• Handling sensitive and confidential information with care and professionalism.
• Providing general administrative support, including preparing correspondence, meeting minutes and spreadsheets.
• Supporting client fee administration and following up outstanding accounts as required.
• Following established front office procedures and contributing to the review and updating of relevant documentation.
• Assisting with organisational events and providing administrative support to managers and staff.

Skills

Administrative support

Client service

Communication

Organisational skills

Microsoft Office

Telephone etiquette

Trauma-informed practice

Tools

Microsoft Office

Client management systems

Job description

Relationships Australia NT is seeking a Client Services Officer to welcome clients and provide reception, telephone and admin support across the organisation. You will help clients navigate services, manage appointments and maintain front office operations with care and professionalism.

The role requires strong communication, organisational skills and sensitivity when working with distressed or vulnerable individuals, plus experience in busy service environments.