Compassionate Front Desk & Administration Specialist

Just Better Care; Port Macquarie; On-site; AUD 48,000 - 56,000; Full time

Job summary

Just Better Care Mid North Coast invites applications for a full-time Receptionist. You will be the first point of contact for clients, families and staff, delivering a warm, professional experience. The role supports a wide range of administrative tasks while maintaining a calm, organised front desk in a healthcare environment.

Experience in reception or admin and a customer-focused approach are essential. NDIS screening and a recent background check are required.

Qualifications

• 2+ years in a similar front-of-house or reception/admin role.
• NDIS Worker Screening Clearance required.
• Recent criminal history check.
• Proven ability to manage multiple tasks calmly.

Responsibilities

• Be the first point of contact for calls, visitors and enquiries with a welcoming, calm and professional manner.
• Manage a busy reception desk and direct communications efficiently.
• Respond to phone, email and walk-in enquiries with care and clarity.
• Support clients and families with general enquiries and ensure they feel heard and supported.
• Maintain a professional, well-presented reception area at all times.
• Coordinate and follow up enquiries across internal systems.
• Maintain accurate records in client and staff systems.
• Monitor shared inboxes and ensure timely responses or escalation.
• Assist with scheduling, meeting coordination and general office tasks.
• Support onboarding and compliance processes and enter invoices and remittances.

Skills

Reception experience

Customer-facing communication

Organisational skills

Attention to detail

Data entry

Job description

Just Better Care Mid North Coast invites applications for a full-time Receptionist. You will be the first point of contact for clients, families and staff, delivering a warm, professional experience. The role supports a wide range of administrative tasks while maintaining a calm, organised front desk in a healthcare environment.

Experience in reception or admin and a customer-focused approach are essential. NDIS screening and a recent background check are required.