Client Services Administrator

Rezonate; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid working arrangement

Direct involvement with Partners

Professional development

Job summary

Rezonate is seeking a Client Services / Team Administrator for their Sydney office to support a busy accounting team. The role requires a proactive, detail-focused administrator with 3+ years in a professional services environment, capable of handling client onboarding, document submissions, ASIC compliance and billing.

The successful candidate will work in a hybrid setup, interact with Partners, and contribute to ongoing professional development within a supportive team.

Qualifications

• Must have at least 3 years in administration or a similar role in a professional services environment.
• Strong organisational skills with attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Prepare and review client communications with accuracy and professionalism.
• Onboard new clients and maintain client records.
• Handle client inquiries with timely responses.
• Manage client company registers and ASIC compliance.
• Submit documents to ASIC and manage company changes.
• Review and process ASIC annual reviews.
• Register companies and trusts with NTAA.
• Oversee billing and invoicing processes.
• Lodge Income Tax Returns.
• Support partners and team members with various tasks.
• Provide guidance to junior staff.

Skills

Organisational skills

Communication skills

Multitasking

Microsoft Word and Excel

Tools

BGL CAS 360

ASIC Portal

ATO Portal

Xero Practice Manager

Virtual Cabinet

Job description

Team Administrator – Accounting Firm | Sydney

I am working with a well respected chartered accounting firm, seeking a Client Services / Team Administrator to join the team on a full-time basis. This role is ideal for someone with at least 3 + years of experience who is organised, proactive, and ready to contribute to a fast-paced environment.

Key Responsibilities:

• Prepare and review client communications, ensuring accuracy and professionalism
• Onboard new clients and maintain client records
• Handle client inquiries, providing clear and timely responses
• Manage client company registers and ensure compliance with ASIC requirements
• Submit necessary documents to ASIC and manage company changes
• Review and process ASIC annual reviews
• Register companies and trusts with NTAA
• Oversee billing and invoicing processes
• Send and manage DocuSign packs
• Lodge Income Tax Returns
• Follow up on client queries and provide ongoing support
• Maintain accurate client records and prepare relevant reports
• Answer phone calls and assist with general administrative tasks
• Support partners and team members with various tasks
• Provide guidance to junior staff when needed

Skills and Experience:

• Minimum 3 years’ experience in administration or a similar role in a professional services environment
• Strong organisational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and priorities
• Proficient in Microsoft Word and Excel
• Experience with BGL CAS 360, ASIC Portal, ATO Portal, Xero Practice Manager, Virtual Cabinet

Benefits to you:

• Hybrid working arrangement
• Full time hours
• Direct involvement with Partners and the wider team
• Ongoing support and professional development